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RBS IT cockup: This sort of thing can destroy a bank, normally

theregister.co.uk

31–40 of 71 posts

Re: RBS IT cockup: This sort of thing can destroy a bank, normally

#31
post #2

I have been affected by this over the past week or so. I've been on holiday, and came back to a house with no fresh food, and no working bank account to pay for any, so I've been eating processed shite out of the freezer like a student for four days, and it's making me feel a bit poorly, not to mention the freezer is starting to look a little bare. I haven't had breakfast for days, and I have about two meals left if…

My only advice: Avoid Santander.

Re: RBS IT cockup: This sort of thing can destroy a bank, normally

#32
post #2

I have been affected by this over the past week or so. I've been on holiday, and came back to a house with no fresh food, and no working bank account to pay for any, so I've been eating processed shite out of the freezer like a student for four days, and it's making me feel a bit poorly, not to mention the freezer is starting to look a little bare. I haven't had breakfast for days, and I have about two meals left if…

I recommend asking a friend to lend you the money. Also, always carry cash on you (25 quid, enough for a weekly shop).

Re: RBS IT cockup: This sort of thing can destroy a bank, normally

#33
This has also been affecting customers of Ulster Bank in Ireland. The biggest problem appears to be catching up on the backlog of transactions:

"The bank processed more than 110,000 transactions with a value of €500 million over the weekend" - http://www.irishtimes.com/newspaper/breaking/2012/0625/break...

Does anyone else think that 110,000 transactions shouldn't take a whole weekend? Of course, we don't know exactly what a transaction involves but I would have expected this to take only a few hours at most. But, of course, I'm assuming modern hardware. It seems as if they just don't have the spare capacity to catch-up after an outage like this.

I wonder if this will make the conservative bank IT departments even more conservative or will they go in the opposite direction and realise the benefits of modern technology (performance, scalability and a pool of knowledgeable talent)?

Re: RBS IT cockup: This sort of thing can destroy a bank, normally

#34
post #7

Earlier quoted context omitted.

The Co-Op? (Although rumour has it that they're going to completely replace their computer systems either this year or early next year so that might be a case of jumping from one basket case to another!) RBS appears to have fouled up the scheduling of their overnight batch run in a way that meant large tranches of transactions simply weren't going through the system. Fixing the problem has taken days (which may be do…

I can't use the Co-op. They won't let me have an account because I apparently have a bad credit rating. (The real reason, I expect, is because I have no credit rating as I've never applied for a credit card or loan, or been late on a bill.) They're probably overdue a computer system overhaul as they've recently taken over several other banks and building societies, notably the Britannia where I had a few friends work…

[deleted]

Re: RBS IT cockup: This sort of thing can destroy a bank, normally

#35
post #7

Earlier quoted context omitted.

The Co-Op? (Although rumour has it that they're going to completely replace their computer systems either this year or early next year so that might be a case of jumping from one basket case to another!) RBS appears to have fouled up the scheduling of their overnight batch run in a way that meant large tranches of transactions simply weren't going through the system. Fixing the problem has taken days (which may be do…

The Co-Op run Smile, the internet bank. They've got a great premium current account. However, I've applied six times online (the only way you can). I'd wade through all my details, previous addresses, employers details, passwords, pin numbers - the works. Took at least 20mins a time - then I'd go to the final page and get a generic "There has been an error with your request, please return to your previous page." And…

I tried Co-op online a couple of times and was rejected. I finally went in to the branch on Leadenhall St in the City and applied 'manually' it went very smoothly and the staff are very helpful. They are very strict with checks for loans and mortgages as well. I wasn't able to get a mortgage with them despite being a customer and with them and having a completely clean credit record because they surmised from the location of my new house that I would be changing jobs and ended up putting me in a position where I had to admit that I was going self employed...game over. No other bank even asked. I would definitely trust them to be fiscally prudent, but if you need some credit you might need to look elsewhere.

Re: RBS IT cockup: This sort of thing can destroy a bank, normally

#36

This has also been affecting customers of Ulster Bank in Ireland. The biggest problem appears to be catching up on the backlog of transactions: "The bank processed more than 110,000 transactions with a value of €500 million over the weekend" - http://www.irishtimes.com/newspaper/breaking/2012/0625/break... Does anyone else think that 110,000 transactions shouldn't take a whole weekend? Of course, we don't know exactl…

If it involves talking to other banks around the world then it seems reasonable.

Re: RBS IT cockup: This sort of thing can destroy a bank, normally

#37
post #2

I have been affected by this over the past week or so. I've been on holiday, and came back to a house with no fresh food, and no working bank account to pay for any, so I've been eating processed shite out of the freezer like a student for four days, and it's making me feel a bit poorly, not to mention the freezer is starting to look a little bare. I haven't had breakfast for days, and I have about two meals left if…

Can any British readers recommend any alternative banks?

Fair enough, but this isn't endemic to RBS. It's like looking for a new neighborhood to move to if your cat gets run over.

Re: RBS IT cockup: This sort of thing can destroy a bank, normally

#38
post #4
post #2

I have been affected by this over the past week or so. I've been on holiday, and came back to a house with no fresh food, and no working bank account to pay for any, so I've been eating processed shite out of the freezer like a student for four days, and it's making me feel a bit poorly, not to mention the freezer is starting to look a little bare. I haven't had breakfast for days, and I have about two meals left if…

I'm 22, so you might say I haven't experienced the full spectrum of banking products, but for what I have used I really like HSBC. Always quick to answer the phone, and maybe not so specific to their service levels but they were one of the few banks to not take bailout cash if I remember rightly. They have their First Direct offering too, which gives you a higher interest rate for less face-time. You still get to use…

I just switched my business to HSBC and have found the service to be very good.

Re: RBS IT cockup: This sort of thing can destroy a bank, normally

#39
post #23
post #2

I have been affected by this over the past week or so. I've been on holiday, and came back to a house with no fresh food, and no working bank account to pay for any, so I've been eating processed shite out of the freezer like a student for four days, and it's making me feel a bit poorly, not to mention the freezer is starting to look a little bare. I haven't had breakfast for days, and I have about two meals left if…

> Surely this isn't acceptable in 2012? If you depend so much on one single provider then you have a problem, not the system. Get some redundancy. Get at least one other bank account. Get a credit card, or two. Keep some emergency cash lying around.

Get a credit card, or two.

This is the thing. Credit cards are the perfect solution here (and in many other situations), but there's a hard core of people who have some sort of ethical disagreement with them.

Re: RBS IT cockup: This sort of thing can destroy a bank, normally

#40
post #7

Earlier quoted context omitted.

The Co-Op? (Although rumour has it that they're going to completely replace their computer systems either this year or early next year so that might be a case of jumping from one basket case to another!) RBS appears to have fouled up the scheduling of their overnight batch run in a way that meant large tranches of transactions simply weren't going through the system. Fixing the problem has taken days (which may be do…

I can't use the Co-op. They won't let me have an account because I apparently have a bad credit rating. (The real reason, I expect, is because I have no credit rating as I've never applied for a credit card or loan, or been late on a bill.) They're probably overdue a computer system overhaul as they've recently taken over several other banks and building societies, notably the Britannia where I had a few friends work…

I can't use the Co-op. They won't let me have an account because I apparently have a bad credit rating. (The real reason, I expect, is because I have no credit rating as I've never applied for a credit card or loan, or been late on a bill.)

It's really worth double checking. Identity theft is not always obvious...

The cost is minimal, and I've twice had debts associated with someone else who's shared an address with me (not at the same time) get attached to my name. In one of those cases it appears to have been a deliberate act by the debtor.

Also when I was sorting these out I was told that the "no credit card == bad credit rating" thing is pretty much a myth in the UK at least. It can help make a credit rating better, but its absence doesn't make a credit rating bad.

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