Krazam: High Agency Individual Contributor [video]
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Re: Krazam: High Agency Individual Contributor [video]
#2“Need Salesfroce access ASAP for client meeting”
“Coffee machine in back kitchen wont connect to internet”
(On an unrelated note, TIL that you can highlight text to copy/translate etc directly from a YouTube video on an iPhone. I knew you could do that from pictures but never thought to try videos until now.)
Re: Krazam: High Agency Individual Contributor [video]
#3Piggybacking to recommend another video of his, "The Hustle", which is a fast-paced memefest: https://www.youtube.com/watch?v=_o7qjN3KF8U
Re: Krazam: High Agency Individual Contributor [video]
#4I've enjoyed Krazam's other videos, but at the risk of having the joke explained (and thus spoiled), what exactly is this lampooning? Not asking from a critical place, I legitimately am curious about dysfunctional business processes at other companies and want to know if people really are drowning in SaaS access requests
Re: Krazam: High Agency Individual Contributor [video]
#5I've enjoyed Krazam's other videos, but at the risk of having the joke explained (and thus spoiled), what exactly is this lampooning? Not asking from a critical place, I legitimately am curious about dysfunctional business processes at other companies and want to know if people really are drowning in SaaS access requests
Lol, yes, you can extend this same bit to any team that deals with a lot of ops. Usually goes like this -
Too many requests come in for one team to handle. No budget to hire more bodies, or maybe you've already reached a point where that will no longer scale - the work can usually be automated completely, but stopping and taking the time to automate it will result in a 100% loaded team KPI's dropping significantly, meaning you'll almost never get management buy-in or any time to do it, leaving you in a perpetual cycle of manual work requests flooding in like in this scene.
I was kind of hoping the ending would be his tool worked and they all got laid off - actually seen this happen.
Re: Krazam: High Agency Individual Contributor [video]
#6N-Dimensional Identity Prism
Re: Krazam: High Agency Individual Contributor [video]
#7I've enjoyed Krazam's other videos, but at the risk of having the joke explained (and thus spoiled), what exactly is this lampooning? Not asking from a critical place, I legitimately am curious about dysfunctional business processes at other companies and want to know if people really are drowning in SaaS access requests
Lol, yes, you can extend this same bit to any team that deals with a lot of ops. Usually goes like this - Too many requests come in for one team to handle. No budget to hire more bodies, or maybe you've already reached a point where that will no longer scale - the work can usually be automated completely, but stopping and taking the time to automate it will result in a 100% loaded team KPI's dropping significantly, m…
Personally, I was expecting him to solve the problem but then be faced with a "now you have 18 standards" problem of having to approve access to his new tool via tickets.
Re: Krazam: High Agency Individual Contributor [video]
#8N-Dimensional Identity Prism
Gaia nightmares resonating...
Re: Krazam: High Agency Individual Contributor [video]
#9I've enjoyed Krazam's other videos, but at the risk of having the joke explained (and thus spoiled), what exactly is this lampooning? Not asking from a critical place, I legitimately am curious about dysfunctional business processes at other companies and want to know if people really are drowning in SaaS access requests
It's not that.
It's about this weird urge that smart people sometimes feel in jobs that they feel are beneath their talents, to radically improve efficiency even when it really does not make sense to do so in context of who they are and what their job is.
Re: Krazam: High Agency Individual Contributor [video]
#10You can kinda implement the 'strangler pattern' for this kind of ticket toil. The tool scrapes the ticket queue, tries to do what it can, either it is successful and closes out the ticket or updates it with a new state of what it was able to achieve (if anything) and hands it back to the humans. You can start with only the most basic tickets and then slowly start to expand its scope and capabilities to handle more patterns and edge cases.