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How to Lead Your Team When the House Is on Fire

peterszasz.com

41–50 of 214 posts

Re: How to Lead Your Team When the House Is on Fire

#41

That actually reminds me of a great story, for when I had to do exactly what the title is suggesting.. back when I worked at Amazon as a software engineer, the CRAZIEST thing happened to me. Here’s the story… I was working from home with my girlfriend (at the time), when suddenly I get an urgent ping from my coworker: “Our service is experiencing a SEV 2! We need all hands on deck!” Uh oh, our team’s application has…

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Re: How to Lead Your Team When the House Is on Fire

#42

That actually reminds me of a great story, for when I had to do exactly what the title is suggesting.. back when I worked at Amazon as a software engineer, the CRAZIEST thing happened to me. Here’s the story… I was working from home with my girlfriend (at the time), when suddenly I get an urgent ping from my coworker: “Our service is experiencing a SEV 2! We need all hands on deck!” Uh oh, our team’s application has…

And that day, I was told I passed the Amazon interview and was offered a job as a L4 Software Engineer.

Re: How to Lead Your Team When the House Is on Fire

#43
post #23

It all feels like theatre. Been working in many companies in “war mode” and they all think that in order to become profitable (none of them were) you need to push the most “important” features out of the door asap, otherwise your competitors will eat you alive. It’s a lie. Executives and VPs and all those folks that earn 5x what a normal engineer earns, don’t really care about the company they work for. All they care…

There are definitely critical times where the engineering team can make a big swing in the success of their larger organization. I think that these intense periods naturally invite excitement. Going back to "normal" at the end of such a period is actually pretty hard; the work may not seem as important to the team, yet we have to rebuild some types of quality that were lost during the intense period.

Re: How to Lead Your Team When the House Is on Fire

#44
post #35
post #18

Earlier quoted context omitted.

The code review process is quite literally “you need a stamp from anyone because of some regulations we follow”. Definitely nothing thorough.

The seriousness of any code review process can be determined by whether it diffuses liability from the original code author for any bugs. So far in my career this has never been the case.

I think we do, to some extend. As the TL, when I’ve reviewed their PR I’m definitely not going to blame them for the bugs I missed during review. They’ll still have to fix them, because that’s just most efficient.

Re: How to Lead Your Team When the House Is on Fire

#45
post #8

I have a shelf full of histories of British science and engineering during WW2, so I feel like I have some remote idea of what being an engineer in an actual “wartime mode” is like. Think about, e.g., working in the lab trying to improve radar to be able to stop the daily bombing raids. It’s hard to imagine “wartime mode” as being an appropriate metaphor for any US company, other than as a sort of fantasy role play.…

I had an ex-marine boss leading QA and Prod support. Every time someone would go nuts about incidents being the end of the world, especially our biz users, he'd just ask if anyone was at risk of getting shot. If not, focus up and solve the problem, but no need to run causing extra fuss and stress.

Re: How to Lead Your Team When the House Is on Fire

#46
post #40

Earlier quoted context omitted.

I have an (actual) engineering buddy who occasionally has small fires flare up in the factory he works at. Ever since talking with him about it, I’m very much off put when someone at my cushy software company talks about ‘a fire’. No, some system is down or throwing errors- there is no fire.

The executive reaction is the same as when a factory is on fire though. Whether we can’t produce due to system down or due to hazardous environment makes little difference.

With an actual fire (or hazardous environment) people’s lives are at risk and it makes a big difference. Hopefully those executives act accordingly or they’ll face jail time for putting their employees in harm’s way. That is not the same as being unable to produce.

https://www.pbs.org/newshour/nation/ex-coal-chief-gets-one-y...

Re: How to Lead Your Team When the House Is on Fire

#47
post #7
post #4

Earlier quoted context omitted.

on average, everyone will follow the path of maximum reward/lowest risk. Management has a job to do, but is aware that they may lack any choice or path to success. They still have a job to do in e.g. allocating engineers work, managing performance, promotions, and morale... so they do it, meanwhile they may also be looking for the exit. As an IC, never believe a manager at face value - they will promote you if it's g…

Wild, I would literally never work for a company where I had this kind of relationship with my direct manager. My direct manager should be in my corner and on my side always. They will get me the highest pay, highest title, best perks, lowest amount of stress and work, most time off, best benefits they can and anything they ask me to do is in service of that. If I find out that my direct manager is the one gating a r…

> They pay had better be incredible to make playing those kinds of political games worth having your soul drained.

In my experience, pay increases linearly with soul drainage. As I started working for larger and larger companies the amount of nonsense and pay increase by the same order.

Responsibility decreases by the same magnitude, so while I was responsible for the whole IT operation/decisions of a small company for the lowest pay I ever had, I’d now be able to coast for half a year without anyone really noticing. BigCo is fucking weird.

Re: How to Lead Your Team When the House Is on Fire

#48
post #5

Pull the fire alarm and evacuate the building? Or, just stop using over-bloviated metaphors for first world marketing creating fictional scheduling crises. Not making you dev schedule is not a "fire", much less a "war". Maybe try getting outside once in awhile and clearing your head of this make believe bullshit...

The whole point is convincing developers that they are in a 'war' and that making the ultimate sacrifice (i.e. giving up their life just so the delivery date can be made) is acceptable, even heroic.

It's a vile way to treat people.

Re: How to Lead Your Team When the House Is on Fire

#49
post #27
post #8

I have a shelf full of histories of British science and engineering during WW2, so I feel like I have some remote idea of what being an engineer in an actual “wartime mode” is like. Think about, e.g., working in the lab trying to improve radar to be able to stop the daily bombing raids. It’s hard to imagine “wartime mode” as being an appropriate metaphor for any US company, other than as a sort of fantasy role play.…

If you're 4th and 10, that's when you cut your losses and attempt to kick a field goal so you can at least score something before the ball changes hands. (My wife took me to a Saints game for my birthday, so I'm actually learning stuff about the game as she is actually played.) I guess the equivalent in a software shop would be adjust expectations way lower and focus on what's achievable without running the team ragg…

The football metaphor for ‘war mode’ really might be switching to playing defense. 4th and ten was last quarter. Right now, we don’t have possession and we’re trying to minimize the risk of conceding points.

And maybe that means that now is the time for your star playmaking quarterback and receivers to be on the bench planning the play for when the pendulum swings back, and some different players should be center stage.

Or maybe metaphors are just metaphors.

Re: How to Lead Your Team When the House Is on Fire

#50
post #8

I have a shelf full of histories of British science and engineering during WW2, so I feel like I have some remote idea of what being an engineer in an actual “wartime mode” is like. Think about, e.g., working in the lab trying to improve radar to be able to stop the daily bombing raids. It’s hard to imagine “wartime mode” as being an appropriate metaphor for any US company, other than as a sort of fantasy role play.…

Those books about British science/engineering during WW2 sound interesting. Any recommendations?

I’m traveling so can’t look on the shelf, but off the top of my head I’d recommend The Wizard War: British Scientific Intelligence 1939-1945, R. V. Jones, 1978.
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