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Hate Mail and the New Religious Wars in Tech

pogue.blogs.nytimes.com

21–30 of 88 posts

Re: Hate Mail and the New Religious Wars in Tech

#21

Not one person likes to be wrong about the choices we make. That's human nature. Some individuals have a need to defend these choices to death, even when faced with greater realities that negate anything they could possibly say about their choice. I remember one guy who would show-up at these professional meetings around the time the iPhone came out. He would make it a point to go around the room and tell everyone th…

> Not one person likes to be wrong about the choices we make.

The "pain" of insecurity balances over-confidence to help us find locally-optimal decision points. Like with other types of pain, the usefulness of it in some situations can get misdirected and misused pretty easily now that we're out of the jungles and not interacting with each other face-to-face. The anonymity of the Internet is so different from early human encounters that we have a lot of trouble dealing with it.

> Just remember that all nearly all great discoveries stemmed from questioning what the majority took to be the truth

Then again, a lot of sheep die by straying from the herd and getting picked off by predators. Like most things, cutting the balance the right way and making the best decisions at the right time is really really hard.

If it were easy, lots of animals would be competing with us for dominance of the earth.

Re: Hate Mail and the New Religious Wars in Tech

#22

Not one person likes to be wrong about the choices we make. That's human nature. Some individuals have a need to defend these choices to death, even when faced with greater realities that negate anything they could possibly say about their choice. I remember one guy who would show-up at these professional meetings around the time the iPhone came out. He would make it a point to go around the room and tell everyone th…

I think it's more basic than not wanting to be wrong.

It's not wanting to be disagreed with, even if right/wrong doesn't apply. If I decide product X is the best because of features Y and Z, and someone else decides product Q is better than X because they don't care about Y and Z, we may have both made completely correct choices based on our preferences/goals. It's not as though I was wrong about features Y and Z, or about their importance to me. But another person disagreeing about their importance can trigger psychological defenses.

The hate mail in the article concedes the phone has great hardware, but complains that it's a "nerd phone", "heartless", with "no vision". Posts on car forums might concede that a car gets great mileage but complain it has "wrong wheel drive". Blackberry guy thought it was important that he had a professional business phone that was designed with that role in mind. This is where that sense of tribalism comes in: someone has decided that a particular attribute is really important, and anyone who doesn't care about that is an outsider and a weirdo.

It takes a certain degree of maturity to recognize that things are good for different purposes and that it's OK if someone else's purposes don't match yours.

Re: Hate Mail and the New Religious Wars in Tech

#23
post #5

The cure for this angst is to know the consequences of your decisions, and to accept them as being made with the best intentions at the time. For example, I regularly work with no less than 7 different OS combinations (OS X, OpenIndiana, Windows, Linux, OpenBSD, iOS, FreeBSD), and don't hesitate to recommend different ones in different circumstances. To recommend software or hardware without at least passing knowledg…

Nah, the cure for this angst is not to care so much about whatever consumer electronics you're using. My phone is a bit crappy. There are definitely better ones on the market. But I don't care, it does the job. There are better TVs than my TV, better ovens than my oven and better vacuum cleaners than my vacuum cleaner, but they all do the basic job for which I bought 'em and their imperfections don't cause me any hug…

> Nah, the cure for this angst is not to care so much about whatever consumer electronics you're using.

I dunno. I see non-technical friends and relatives choose the wrong devices out of ignorance pretty regularly. They waste hours of their weeks fartzing with text messages that are much more difficult to type out, having trouble reading email from people they want to interact with, and spending lots of their hard earned money on other things like external cameras that are mostly unnecessary when you have a decent camera on your phone and learn how to use it properly.

I'm here with my in-laws this week and one of the problems I've noticed is that they paid for the lease of a really crummy wifi router from their ISP. The darned thing doesn't even let them Skype with their grandkids on their iPad unless they're in the same room. To compensate, they have to either go out and spend more of their fixed income on a new router or just not get the benefit of the technology that they've pretty much paid for (but bought the wrong one of).

Like most things in life, knowing when to spend the time and energy to care and when to just make due isn't an easy no-brainer.

Re: Hate Mail and the New Religious Wars in Tech

#24
Marco and the like are probably a bit guilty of stirring the pot and encouraging this sort of behaviour to an extent, but reading this article his definition of a fanboy did certainly come to mind:

http://www.marco.org/2011/04/10/fanoboy-fan-boi

fan•boy |ˈfanˌboi| noun

1. informal derogatory: a term used to describe people who bought a product that competes with the one you bought, which is probably more popular than your choice, for reasons that you wish to discredit or diminish because you’re secretly afraid or upset that you made the wrong choice.

Re: Hate Mail and the New Religious Wars in Tech

#25
post #2

Interestingly, the same phenomenon that makes people write those emails can make them "double down" on a tech choice. A friend defaults anti-Apple so refused to buy the "Jesus phone". After four Android phones, each less reliable than the last while his sister's still rocking an iPhone 3GS, he switched last week ... To Windows Phone 7. He just paid $500 for a phone that, 3 days later, was announced would not be upgra…

iOS 6 won't run with most features on 2 year old hardware. Windows Phone 8 - Won't run on They're all shite.

What's so bad about replacing the phone every couple years? I'd rather these phone manufacturers moved things forward than worry too much about what the non early adopter crowd think. You don't have to update to ios6, nothing's forcing you too.

You write as though your phone came with some kind of guarantee it would support future software.

Just because you can't upgrade to iosX doesn't make what you have shite.

Re: Hate Mail and the New Religious Wars in Tech

#26
post #19

Good article. I'm trying to think of other products which inspire this sort of pointless religious war. Cars are the big one; try reading the comments section on autoblog one of these days. Typical Ford POS. Glad to see they haven't changed at all...same irrelevant company with the same irrelevant, mediocre products. Gm is just not good at making decent cars.i cannot think of a single GM car that i would ever conside…

Calling the things we carry in our pockets today "phones" is nothing more than an artifact of history. (In fact, my iPhone is a terrible phone.) Smartphones are devices we use constantly, all day, probably some absurd number of times per hour, and it is a statistic that is surely going up. It's hard to think of any other product we have a more intimate relationship with. It's become more and more of a tool that we ca…

Also, it's usually two years until you can get a new one in the US, what with the way contracts work.

Re: Hate Mail and the New Religious Wars in Tech

#27

I'd cut it right back to people merely being weird and antagonistic for no reason. It's easier to realize sometimes you're just the latest random target of a touchy, unstable human animal and drive away as if in a safari park. We had a woman come up to us on vacation and say our 2 year old daughter was an "evil little thing" merely for chattering away while eating lunch. I said nothing and just grinned at her until s…

We end to judge people by our own standards, and exptect them to be like us. This is something I've been dealing with a lot, and have noticed other programmers dealing with it, too.

I always have a problem with smiling. I smile a lot, and am generally a happy person. People hate that. They want me to look down, be depressed, and generally be a party-pooper. But I just cant do it. Have even been called names a work because of that.

My daughter is also like that, and usually gets the same treament yours got. And I'd like to apologize for that lady. Don't let that get in the way of having a great time. Fact is, the most fun I have is when I'm out with my girls (wife and daughter) and we just start having fun with whatever is in front of us. Last time we went to fly kites I found two broken kites, and used both to build one. Everyone was looking a me like I'm a nutjob, and even made some comments. But you know what? I gave my daughter that kite and it was he highest flying kite in the whole park!

Like the internet says: "Haters gonna hate". To which I add: "Let them hate while I have a great time, mate."

:)

Re: Hate Mail and the New Religious Wars in Tech

#28
post #25

Earlier quoted context omitted.

iOS 6 won't run with most features on 2 year old hardware. Windows Phone 8 - Won't run on They're all shite.

What's so bad about replacing the phone every couple years? I'd rather these phone manufacturers moved things forward than worry too much about what the non early adopter crowd think. You don't have to update to ios6, nothing's forcing you too. You write as though your phone came with some kind of guarantee it would support future software. Just because you can't upgrade to iosX doesn't make what you have shite.

Well, besides an environment impact, and the fact that we're running out of resources and should be trying to get the most out of these devices?

No, I don't. I'm listing the three competitor OS's and explaining that they all suck.

Yes, it does. Because there is nothing wrong with the device from a technological standpoint, and it most certainly can handle the tasks. There are a few new things in iOS 6 that are going to be rolled into almost every new application, and they aren't in iOS5. So as a developer, I can either use Apples version and reduce my headaches by 1000 fold, or I can support iPad 1. This means that the list of available software is going to diminish significantly.

Re: Hate Mail and the New Religious Wars in Tech

#29
post #2

Interestingly, the same phenomenon that makes people write those emails can make them "double down" on a tech choice. A friend defaults anti-Apple so refused to buy the "Jesus phone". After four Android phones, each less reliable than the last while his sister's still rocking an iPhone 3GS, he switched last week ... To Windows Phone 7. He just paid $500 for a phone that, 3 days later, was announced would not be upgra…

He detests Apple products because he feels that Apple users allow themselves to be defined by Apple through their purchasing decisions. So, he refuses to buy an Apple phone -- even going to ridiculous extents to exercise a non-Apple option -- ironically, allowing himself to be defined by Apple products!

If Apple goes left he will go right, if they go up he goes down; he is still deciding his tech choices based on Apple's choices, only he's navigating the whitespace where Apple fans navigate the blackspace. If he were truly free, he would simply choose the best phone for his needs and lifestyle. Instead he is as slavishly bound to Apple as the people he mocks.

Re: Hate Mail and the New Religious Wars in Tech

#30
post #11
post #4

Earlier quoted context omitted.

Casual Apple user here - it entertains me to no end how quickly everyone is to denote all Apple users to be fanboys to such an extent that they are downright anti-apple fanboys. In reality I think more Apple users would ditch Apple as soon as something significantly better came along, than Android users (who chose to use Android, not people who bought a "generic smartphone") would ditch Android should something bette…

As a casual PC user, some of the stereotypes are not unfounded. In my experience I know of quite a few pro-Apple and anti-Apple extremists. Just looking at them quarrel makes me wonder what do they put in those products?

The mistake is selling them to Homo sapiens. Root of all evil there.
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