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Founder Mode

paulgraham.com

431–440 of 772 posts

Re: Founder Mode

#431

This whole article is written around one key sentence: > There are things founders can do that managers can't, and not doing them feels wrong to founders, because it is. But there are absolutely no examples given of what these things actually are. Paul kinda vibes around that vague statement for 5 more paragraphs, giving absolutely nothing concrete. And to be honest this hn comment section scares me, as it feels like…

I think Paul is pointing at something I've heard described as integrated complexity, basically someone who can hold the entire business in their head and understand how all the problems interact at all levels of abstractions. Not everyone can do this, but the people who can are better served if they exercise the ability because it improves alignment and accountability. When you assign a person to a problem (hr policy…

This is a great explanation. It should be paired with the article.

Thanks!

Re: Founder Mode

#432

What a crock. Most startups fail. So they commonly get advice about how not to fail. Most of them still fail. That doesn't mean the advice was bad. Founders are gamblers and the odds suck. If founders weren't looking for someone to tell them how to run their businesses or trying to rid themselves of their pesky responsibilities, this situation would be different. But that's a story that most founders don't want to he…

Agree, and by extension would love to see a conversation between PG and Marc Randolph on the topic of startup advice. I can't tell if the two polar opposites or preaching essentially the same thing - both seem to say "take ideas with a grain of salt" but PG seems to exempt the founder, as if the founder and only the founder has some secret power to succeed no matter what - if only they go it alone.

"The startup can build and extend, but the startup never invents anything. That preciousness lies in the lonely mind of a [founder]." -PG Steinbeck /s :D sorry

Re: Founder Mode

#433

This whole article is written around one key sentence: > There are things founders can do that managers can't, and not doing them feels wrong to founders, because it is. But there are absolutely no examples given of what these things actually are. Paul kinda vibes around that vague statement for 5 more paragraphs, giving absolutely nothing concrete. And to be honest this hn comment section scares me, as it feels like…

You hold the vision, so tell people whatever you want. That's my interpretation.

Re: Founder Mode

#434

Earlier quoted context omitted.

> A founder lives their company as the most important thing in their life, it's an extension of their life and they live and breath the company. i generally consider myself a hard worker and i have done plenty of overtime in my career. i would feel pity for anyone who felt this way about any company, unless they were literally curing cancer or giving us infinite energy. yuck

At a purely financial level, making their company the most important thing in their life for a period of maybe 5-10 years means that they have a good chance at not having to work at all for the rest of their life. Doing 5-10 years of overtime for someone else falls quite short of that in most cases.

“… they have a good chance at not having to work at all for the rest of their life.”

We must have different expectations for the failure rate of startups.

Re: Founder Mode

#435

This whole article is written around one key sentence: > There are things founders can do that managers can't, and not doing them feels wrong to founders, because it is. But there are absolutely no examples given of what these things actually are. Paul kinda vibes around that vague statement for 5 more paragraphs, giving absolutely nothing concrete. And to be honest this hn comment section scares me, as it feels like…

I think Paul is pointing at something I've heard described as integrated complexity, basically someone who can hold the entire business in their head and understand how all the problems interact at all levels of abstractions. Not everyone can do this, but the people who can are better served if they exercise the ability because it improves alignment and accountability. When you assign a person to a problem (hr policy…

[deleted]

Re: Founder Mode

#436
post #369

Earlier quoted context omitted.

My company of ~1600 currently does annual retreats with 90-110ish people. All of the C suite and their direct reports, but also a good number of engineers and other ICs, as well as some “line-level” managers, and 10 people who have been identified as “up and comers” (usually ICs relatively early in their careers, but not exclusively - over the last decade, probably 30-40% have been managers of some sort who were well…

A side question. > ...Just because you’re a top performer... Do you just trust performance reviews for finding them? My experience in BigTech that those can't be always trusted. It seems getting good reviews is a skill and some people are better at it while some others might not even care about ratings at all.

I don’t think “performance reviews” in the traditional sense are a silver bullet for finding the sorts of employees to invite to such a retreat. They’re good for finding “top performers” (by definition - you define what performance looks like, score your employees on it, and the ones with the highest score are your “top performers”). I personally don’t think that’s particularly useful, and it’s almost completely useless from the perspective of trying to find up-and-coming employees, or insightful employees, or whoever else is most useful to the company at such a retreat.

Finding “true” top performers requires much more effort than your average mid-large company wants to spend. You need a collaborative effort between individual contributors, line managers, VPs, and the C-suite to get a good idea of who the most important people in the company are. And part of that is politics (making sure that everyone knows who you are and why you’re important) - there’s always a chance that a super critical person slips under the radar.

As an engineer I can tell you who the most important people in my section of the org chart are off-hand, in order of importance. As in, people without whom my org would fail, or at least flounder. Some of them are engineers, some of them are sales/business liaison, some of them are “management” (but frequently do a hell of a lot more than “just” manage). I don’t think a traditional performance review would identify all of them as being mission-critical, but it would probably identify them all as performing at least as expected for their roles.

I know at least one fairly critical junior engineer[0] that maybe isn’t the fastest or most efficient worker, but is learning fast and could easily be a top-tier engineer with the right support and growth opportunities. Fortunately my company did identify this and has given them a number of opportunities (including an invite to the retreat, among many others), but a standard performance review would probably score them as “adequate” or whatever other mid-tier. The way this happened for us is frequent “skip-level” meetings, 1-1 or 1-many, as well as quarterly team retreats with all members (up to the VP) present. This allows 3 levels of employees to all interact, and if you keep on top of this as a senior manager or VP (with either an engineering background or an open mind, which all people in this scenario have) it becomes fairly straightforward to find these people. It’s not a formula, or a set of rules/identifiers, or even some guidelines that are followed, which makes it tricky to make this “fair” - it relies on everyone involved having good judgement.

[0] I know “critical junior engineer” doesn’t sound great, but it’s what happens when you have a rag-tag team of engineers building a product from the ground up with minimal support from the rest of the company (and thus few resources), and then hit it big and suddenly have a largely successful product on your hands that was written by essentially 4 people. Each one of those 4 people are non-overlapping domain experts, and it just so happens that 3 of them are senior engineers and 1 is a junior. Over the last 6 months this has been improving, but a year ago, it literally was 1 critical junior engineer who was the only person who knew about 20% of the product.

Re: Founder Mode

#437

This whole article is written around one key sentence: > There are things founders can do that managers can't, and not doing them feels wrong to founders, because it is. But there are absolutely no examples given of what these things actually are. Paul kinda vibes around that vague statement for 5 more paragraphs, giving absolutely nothing concrete. And to be honest this hn comment section scares me, as it feels like…

I think Paul is pointing at something I've heard described as integrated complexity, basically someone who can hold the entire business in their head and understand how all the problems interact at all levels of abstractions. Not everyone can do this, but the people who can are better served if they exercise the ability because it improves alignment and accountability. When you assign a person to a problem (hr policy…

I run a payments startup, but to ktlo, I had to do consulting work, and I’d hired a sales person to acquire and manage clients. When I realized consulting was taking too much time and focus, I ended it. It took the better part of a year to get the sales person to stop finding more clients. They didn’t get why I would end something that was generating revenue, and kept trying to talk me out of it with “this is such a great deal, it’s a quick project, pays well, etc”. Imagine this across all depts. This is how businesses lose focus, everyone thinks they just need to make their case.

Re: Founder Mode

#438
> "Except in practice, judging from the report of founder after founder, what this often turns out to mean is: hire professional fakers and let them drive the company into the ground."

To me this points to a secondary problem further down the line in hiring. Why are you getting a bunch of professional fakers?

Maybe in hiring people (including founders) tend to look at a lot of secondary indicators: where the person went to school, past companies they've worked for, etc. Instead they should be looking at primary indicators around how they have actually done or might actually do the job. That is much harder to evaluate though, which is why people fall back to secondary indicators.

Re: Founder Mode

#439

This whole article is written around one key sentence: > There are things founders can do that managers can't, and not doing them feels wrong to founders, because it is. But there are absolutely no examples given of what these things actually are. Paul kinda vibes around that vague statement for 5 more paragraphs, giving absolutely nothing concrete. And to be honest this hn comment section scares me, as it feels like…

Based on pg's other work, I would guess that previous drafts of this essay had concrete examples, but they were removed after deciding that including them would make the discussion all about those specifics. But in general I think it's clear: founder mode here means having strong opinions about all parts of the company. Maybe it's a technical founder telling salespeople what they should emphasise in their sales pitch…

I would argue that being a great operator (what he derides as manager mode) requires setting clear outputs and expectations from who you are delegating to. If your company turns to hell because you've delegated too hands off, that's a sign you aren't skilled enough at delegating. He calls this "founder mode" but this can be done by any highly skilled manager/operator.

Re: Founder Mode

#440

I think the vast majority of businesses are run in "Founder Mode," and maybe the majority of start ups. That's why they don't make it. The books about delegation from the HBS crowd are in some respects a reaction to that default mode. Chesky and Jobs are obviously managerial outliers for their extreme accomplishment. Anytime one cites Jobs as a guru I'm reminded of an evaluation Bill Gates made about Jobs, to the eff…

You don’t think the HBS crowd has kind of a vested interest here? They are on the top of the professional faker totem pole for god’s sake. :)

I'm not sure which is worse, the MBAs with their proclamations coming from a place with a complete lack of experience or the founders who think they're a genius for riding an economic trend in one of the most forgiving markets in recent history.
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