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A $1 billion idea...that I know I'm not ready for

jessepollak.me

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Re: A $1 billion idea...that I know I'm not ready for

#123
post #115

Earlier quoted context omitted.

I think in general people in this thread are missing an interesting facet of this solution. Suppose that the inventory system was also a POS system (which it'd probably have to be in reality), there's opportunity there for lots of analytics that a brick and mortar store just doesn't get. And, there's even the opportunity of integrating deals for loyal customers, etc, etc. The company providing the service could also…

The system behind the app should be both. When you think of yet another groupon, you jump a little to short IMHO. But if you add POS, inventory management and a unified sales / distribution channel and provide that to local stores and shops you'l get quite a product. But can't I stop to think of pg's frightening ambitious start-up ideas here? The odds are certainly against you, but the rewards will be equal if manage…

No one says that this has to be a GroupOn play. CVS (the drugstore) has a loyalty program in which they give money back (in coupons) for money you spend. That sort of thing is certainly possible, and probably works fairly well.

Re: A $1 billion idea...that I know I'm not ready for

#124
[Context: I'm co-founder of Milo.com, a startup that tracks inventory for retailers and brings it online. eBay acquired us in 2010]

This is something I've been thinking about for a while too. I would love to see it happen, because having this data easily accessible is something that capitalism needs. That being said, here are some of the challenges you'll face:

1. Forget the Big-Box. Stores like Walmart and Best Buy have their own inventory systems that are completely integrated with their supply chain. Beastly, expensive "solutions" like JDA and the like. For them, the switching cost is just too high. Plus, they think they can manage online-to-offline conversion themselves, which they usually can, pretty well. Most big-box retailers have a "buy online/pick up in-store" system that works very well.

(Side note: retailers that size have different arms of the organization that run the online and physical stores. Internally, they compete with eachother. For a cross-channel thing like buy online/pickup in-store, the directive needs to come from the C-level of the company, or nobody will cooperate.)

2. Small/Medium Business Switching Cost Small and Medium businesses (SMBs) use off-the-shelf inventory systems like QuickBooks or Microsoft Dynamics. Roughly 50% of SMBs have the technical sophistication to implement a system like this, and even at that level, the inventory is only loosely maintained. It's never a true count of inventory because of one physical reason or another ("We got that new crate of widgets, but the SKUs printed on them are slightly different than the SKUs on the last crate, so it would come up as a separate product, ah, screw it"). For these guys, you'll need to convince them that the inventory system is a profit center, not a sunk cost, because they see it as a sunk cost now. You'll also have to convince them that the money they will make from your system exceeds the cost of getting their data out of their existing sytem. Things bring us to problem 3.

3. Web-Ready Data At Milo, we built a product called Fetch, which is an integration with popular point-of-sale inventory systems like Quickbooks and MS Dynamics. It uploads the inventory data to us, and we display it online. The trouble is, a lot of the inventory records you get look like this: "SHIRT - BROWN. $39.99". Okay, cool. How do you make that into a good looking product page online? We're fortunate enough to have a large library of product data (eBay), so we make a best-effort matching run with things like UPCs and MPNs. Even still, you can't decipher a product record like "SHIRT - BROWN. $39.99" into something useful. And convincing a merchant to enter web-ready data? They're just not going to spend the time on it.

I could go on for hours about this, but these are the major issues. There are other glorious little things like the sales cycle, tax cheats (way more common than you think), and general technical in-aptitude, but making web-based POS/Inventory system is something the internet needs. I just don't think that retail is ready for it yet.

Re: A $1 billion idea...that I know I'm not ready for

#126
Everybody here is discussing his idea, but I'm more interested on the "I'm not ready for" side of the story. This is something that has always striked me, specially if the idea comes from a less experienced friend (such as some freshmen I know). Most of the times I get myself trying to stop their naive dreams of implementing a mobile social app and sell it for billions, Instagram-like, without even stopping to consider why their app would be worth a penny at all. So often that I started to feel like I'm being that guy.

I'm used to assume that if I'm too optimistic with my plans without actually picturing the whole scene, then I'm being too naive—if I really knew what I was doing then I would 1) be able to see some deterrents to the idea clearly or 2) have the whole problem solved. OTOH it's clear to me now that I cannot wait for a complete-and-with-every-detail plan to start anything, from software to a startup. Bets got to be made. This realization is what moves me away from analysis paralysis.

I feel like this is something that can't be taught, but I'd like to hear from you guys. There's a gray area somewhere in between both and I can't find a place that satisfies me.

Re: A $1 billion idea...that I know I'm not ready for

#127
post #89

Earlier quoted context omitted.

I think that there's two things that the restaurants hate - 1) It costs them money which eats into their already thin profit margin. 2) It makes it harder to build a relationship with the customers since the customer has to opt-in to giving their e-mail address to the restaurant which they're less likely to do compared to being asked for an e-mail address if you're making a booking directly with the restaurant. Havin…

I've never seen a restaurant that takes emails, only some retail stores so they can send you low-quality newsletters.

I get weekly emails from Friendly's, IHOP and Dominos.

Re: A $1 billion idea...that I know I'm not ready for

#128
post #30

I worked for a guy who had the exact same idea ten years ago! Never figured out how to execute on it though. What I have seen people do recently is focus on a single vertical such as say used cars or hardware stores. You could start regionally and if you can make it work in say three cities you might be able to raise the kind of money it would take to go national.

Me too (more like 2 years). I figured RFIDs would be involved. I thought of it as soon as I heard Hong Kong Airport used RFIDs to track baggage. Didn't work on it because it seemed too big.

Re: A $1 billion idea...that I know I'm not ready for

#129

See: http://milo.com . Sold to eBay a few years ago for around $80 million.

Yeah, except Milo hit this from a different (and completely sensible) angle. While the OP suggests spending years building up a free inventory system for all local merchants, the Milo guys realized that 1) A huge percentage of stores these days are big name stores, and 2) Those stores all use one of about 5 different inventory systems.

So they got at this problem by writing integration code with the existing inventory systems, and thereby got the data for a large portion of the market (nationally!).

I really like OPs idea, actually, but the Milo approach turns a 10-year plan into a 1-year plan, and if you can survive off the revenue you get from your 1-year plan, then you can use the excess to see your grand vision executed all the way through.

Clearly the Milo guys didn't go this route and instead sold to eBay (quickly!), but it's these kinds of "pre-pivots" that I think allow great companies to be built.

Re: A $1 billion idea...that I know I'm not ready for

#130

This is a terrible idea[see edit]. What incentive is there for any store to use this system when they're providing their data in a single easy to query location? Brick and mortar stores have custom because of brand loyalty, a large part of brand loyalty is saying "I shopped around twice and both times x was cheaper, I'll assume x is always cheaper and use them". Now imagine if every time a consumer wanted something t…

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