241–250 of 441 posts
Also I have found that the cheapest products get the worst customers.
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I’m observing this for many years and it feels like there are two types of people. Those who perceive lists as a whole and those who list.shuffle().pop(). Try asking your colleagues/etc three semi-related questions in one message and you’ll get only a partial answer in a significant number of cases. When confronted (constructively, much later) they usually get evasive and can’t explain. I could theorize it’s a learne…
I'm pretty sure it's because they're not paying full attention, even worse, sometimes already building an intense narrative with only few items internalized inside their brains. I also feel that this is happening more and more, since there's more rewards for giving very small pieces of attention and energy to a bigger pool of people, instead giving extra energy or attention to a smaller pool of people seeking for one…
Are you saying that you give your contractor a list of seven things to address, and find that they only address two and say they're done?
I can't remember where I heard of using painter's tape for this, but it's used as a metaphor in this article https://randsinrepose.com/archives/the-blue-tape-list/
.... I also found this link while looking for the above article, https://www.quantumbalancing.com/news/bluetape.htm . That's. ... just... well. Not what I was looking for, but was so remarkable that I thought I would link to it here. I suppose they have probably sold some of their devices. I'm curious to know what the insides are like, but not curious enough to spend $1k+.
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Yep. All the time when I worked in IT: Me: Please try these 3 things and let me know how it goes: (list of 3 things with instructions) Them: I tried (thing #1) and it didn’t work. Me: Thank you, please try these 2 things and let me know how it goes Them: I tried (thing #2) and it didn’t work. Me: Thank you, please try this thing and let me know how it goes Them: (no response) Me: Just checking in to see if this is re…
Me: This very specific thing is broken in general for your product when I do a and b. Just like users x,y and z report on . (Siemens) Support: Before I can help you, please find the serial number via , and the exact version of subsystems . Me: Here you go, though I fail to see how my specific setup is relevant as the problem has been reported on forums for years, and it is easily reproducible Support: Please update t…
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Me: This very specific thing is broken in general for your product when I do a and b. Just like users x,y and z report on . (Siemens) Support: Before I can help you, please find the serial number via , and the exact version of subsystems . Me: Here you go, though I fail to see how my specific setup is relevant as the problem has been reported on forums for years, and it is easily reproducible Support: Please update t…
I wonder how flows like that happen. Is Support just completely disconnected from Engineering? Do they not have a way to report issues and indicate that many customers are having a specific issue? Does the company believe that giving a customer a runaround will make them less upset than saying "Sorry, this is a known issue. We're working on it but do not have a timeline"? Certainly at some point, some support person…
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Both xyproto and Gustomaximus have solid examples. Here's more: - Be direct, Hi, the xyz feature is available on the PRO plan. You can upgrade to the PRO plan at app.saas.com/billing - Be brutal, Hi xyz, your card couldn't be charged for your Saas subscription, and hence your subscription has been deactivated. To reactivate, enter your card details app app.saas.com/billing - Be honest, Hello xyz, thanks for the featu…
Just wanted to say thanks, I think you've given great advice. In particular this bullet point: > But don't allow issues to go stale. To really wow customer service, reply as humanely quick as possible, especially for existing customers. As a customer, the absolute worst possible thing for me is to be left in limbo, not knowing if my problem will be fixed in the next minute, hour, day, or never. While I may not be thr…
Can relate, I've been in a similar boat running a small B2B Saas over the last 2 years. It does get easier over time. I've learnt a few tricks for managing early stage pain points. - You need to develop a polite but curt tone of voice for customer support. - Once your core product is built, its worthwhile spending some time automating the heck out of everything. This will save a TON of time in the near future. - Inve…
> You need to develop a polite but curt tone of voice for customer support If this makes you uneasy, it can be easier if you sign initial support replies under another name. Hey, this is John, I'll be happy to help you with that. Let me know if that helps. --John
Can relate, I've been in a similar boat running a small B2B Saas over the last 2 years. It does get easier over time. I've learnt a few tricks for managing early stage pain points. - You need to develop a polite but curt tone of voice for customer support. - Once your core product is built, its worthwhile spending some time automating the heck out of everything. This will save a TON of time in the near future. - Inve…
> You need to develop a polite but curt tone of voice for customer support If this makes you uneasy, it can be easier if you sign initial support replies under another name. Hey, this is John, I'll be happy to help you with that. Let me know if that helps. --John
Sorry to derail from the subject, but why on earth would you call pinescript an abomination? It is a perfect blend of imperative looking syntax yielding vector based calculations similar to datatables. Even conditional statements are computed as a series acting on the underlying data stream. I'm actually jealous that they did this first and sad that it is proprietary to the platform.
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I find it hard to believe that this is true. For 100$ a month I expect a far more polished product than for 20$, where I can look over a lot of missing features. If features don't work as advertised, I will absolutely make no distinction between a 500$ or 1$ product, and will demand a fix. But I will more likely have more patient if the service is cheap, before migrating away. And then, if your customers are business…
Having run my own tourism business (so dealing with consumers directly, rather than b2b), and having spoken to many other business owners, this is counterintuitively true. My worst customers were the ones that ask for discounts, or are otherwise looking for a deal. My theory is that people that happily fork out for an expensive product have already seen the value. There are exceptions, but a lot of business owners se…
I get where you're coming from, but it's hardly surprising that a business's favourite customers are those who are happy to get fleeced.
And as a customer, if you're not already a subject-matter expert, you have no idea which business is trying to fleece you or not unless you price compare and try for discounts everywhere.
Can relate, I've been in a similar boat running a small B2B Saas over the last 2 years. It does get easier over time. I've learnt a few tricks for managing early stage pain points. - You need to develop a polite but curt tone of voice for customer support. - Once your core product is built, its worthwhile spending some time automating the heck out of everything. This will save a TON of time in the near future. - Inve…
> You need to develop a polite but curt tone of voice for customer support If this makes you uneasy, it can be easier if you sign initial support replies under another name. Hey, this is John, I'll be happy to help you with that. Let me know if that helps. --John
- Hey, this is John, I'll be happy to help you with that.
+ Hello Xxx,