Launch HN: Hamming (YC S24) – Automated Testing for Voice Agents

Post by sumanyusharma » Thu, Aug 15, 2024, 9:13 PM UTC

Centigonal wrote: post #32

themacguffinman wrote: post #20

AI voice agents are weird to me because voice is already a very inefficient and ambiguous medium, the only reason I would make a voice call is to talk to a human who is equipped to tackle the ambiguous edge cases that the engineers didn't already anticipate. If you're going to develop AI voice agents to tackle pre-determined cases, why wouldn't you just develop a self-serve non-voice UI that's way more efficient? Why…

Some people (like me) are primarily verbal processors: - I am dictating this message through macOS's voice to text right now - I am a huge user of Google Assistant - I prefer to call people versus texting them - I tend to call restaurants instead of using something like Toast to order takeout (although this is partially because online services will add a surcharge onto the price sometimes, and sometimes I need to ask…

Post by sumanyusharma » Thu, Aug 15, 2024, 10:19 PM UTC

diwank wrote: post #42

Congratulations for the launch! We had a big QC need for https://kea.ai/ where we needed to stress test our CX agents in real time too. This would be a big life saver. kudos on the product and the brilliant demo!

Post by kinard » Thu, Aug 15, 2024, 10:20 PM UTC

Post by [deleted] » Thu, Aug 15, 2024, 10:52 PM UTC

jcims wrote: post #44

themacguffinman wrote: post #20

AI voice agents are weird to me because voice is already a very inefficient and ambiguous medium, the only reason I would make a voice call is to talk to a human who is equipped to tackle the ambiguous edge cases that the engineers didn't already anticipate. If you're going to develop AI voice agents to tackle pre-determined cases, why wouldn't you just develop a self-serve non-voice UI that's way more efficient? Why…

Think 1-800-CONTACTS not Siri. Call centers are super expensive and the user experience is usually pretty bad. There's a huge incentive to move to voice agents, but one of the challenges is building a framework to adequately test it. That seems to be what this is focused on.

Post by Centigonal » Fri, Aug 16, 2024, 12:00 AM UTC

sumanyusharma wrote: post #41

Centigonal wrote: post #32

Earlier quoted context omitted.

Some people (like me) are primarily verbal processors: - I am dictating this message through macOS's voice to text right now - I am a huge user of Google Assistant - I prefer to call people versus texting them - I tend to call restaurants instead of using something like Toast to order takeout (although this is partially because online services will add a surcharge onto the price sometimes, and sometimes I need to ask…

I use Superwhisper (no affiliation, just a happy user), which runs a local Whisper model, to create most of my email drafts and post-meeting notes. I find Whisper more accurate than Mac’s built-in speech-to-text, plus I’m faster at speaking than typing. Sometimes, I even ‘talk’ into Cursor’s chat window instead of typing. The only downside? It can get a bit annoying for others when you're talking to yourself all day.