Newegg: No, We'll Totally Take Returns After You Install Linux

Post by DanielStraight » Thu, Jun 14, 2012, 5:17 PM UTC

papsosouid wrote: post #99

DanielStraight wrote: post #95

Earlier quoted context omitted.

> How do you know this? I don't. You are right that it could be policy. It just seems that the Occam's Razor explanation is human error. I disagree about the ease of making the mistake. I think it is a very easy mistake to make. Customer service agents deal with tons of emails. They probably also deal with tons of emails where the customer has legitimately done something to warrant not taking the machine back (like s…

>You want 100% certainty it won't happen again, but nothing is ever 100% No, I didn't say that at all. I want a reasonable assurance. Going "oops, nevermind" after a public outcry doesn't give me reasonable assurance. Saying "one of our support staff made an error, and we have decided to improve our training materials so that our support staff will know what an operating system is in the future" would give me reasona…

Post by trafficlight » Thu, Jun 14, 2012, 9:07 PM UTC

jaylevitt wrote: post #89

trafficlight wrote: post #48

Earlier quoted context omitted.

Absolutely. I only order from Newegg if it at all possible. Their Returns Department is top notch.

Their Returns Department charges a 15% restocking fee, return shipping unless you ask for a prepaid label, and original shipping unless you raise a fuss. What do you consider bottom notch?

Post by papsosouid » Fri, Jun 15, 2012, 1:43 PM UTC

eropple wrote: post #69

papsosouid wrote: post #60

Earlier quoted context omitted.

>It feels like you're making a mountain out of a molehill here (it sort of reads like you have an axe to grind about them, but I'm not going to accuse you of it without proof) That is an accusation, trying to backhandedly hide it behind "I'm not going to do exactly what I am doing right now" is just as disingenuous as people who say things like "not to be a dick, but ..." as they proceed to be a dick. >but as far as…

> That is an accusation, trying to backhandedly hide it behind "I'm not going to do exactly what I am doing right now" is just as disingenuous as people who say things like "not to be a dick, but ..." as they proceed to be a dick. No, I'm saying that you sound like you have an axe to grind. I don't know if you do. Do you? Whether yes or no, your post still sounded like you did. If I thought you had an axe to grind wi…