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Is Cloudflare overcharging us for their images service?
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Re: Is Cloudflare overcharging us for their images service?
#42I clicked assuming this was analyzing how hilariously expensive Images is compared to most of their offerings, but it's about how hilariously bad Images' payment structure is. Nice! > It’s likely that we will replace Cloudflare Images in the long run. Looking at storage costs alone, S3 would be 4 times less expensive for our use-case. Cloudflare R2 would likely be a good choice too, if you're willing to bet that the…
R2 is still more expensive than other solutions I recommend idrive
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Re: Is Cloudflare overcharging us for their images service?
#43Cloudflare support being terrible and non-helpful? Say it aint so /s Seriously though, it feels like support exists as a hurdle to get to engineering. I have never had a serious issue that was resolved by support. I miss when customer engineers or customer support actually was treated like a value add part of the business.
The cheat code is to complain very loudly on Hacker News, which summons CFs CEO/CTO to deal with your problem.
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Re: Is Cloudflare overcharging us for their images service?
#44I clicked assuming this was analyzing how hilariously expensive Images is compared to most of their offerings, but it's about how hilariously bad Images' payment structure is. Nice! > It’s likely that we will replace Cloudflare Images in the long run. Looking at storage costs alone, S3 would be 4 times less expensive for our use-case. Cloudflare R2 would likely be a good choice too, if you're willing to bet that the…
I'd recommend just going on-premise for storage. You can build a full system with more than enough RAID-1 storage which will have 100% ROI in a few months compared to what they're supposed to pay for Cloudflare Images. Just use that as a storage backend for your webservers in the cloud.
Re: Is Cloudflare overcharging us for their images service?
#45Cloudflare billing is pretty crazy. We had an annual contract with them for Cloudflare Stream, their video transcoding / streaming / hosting service.
We had negotiated a contract with a fixed capacity and overage charges for when we went over them. They estimated our usage for six months out and twelve months out, then spread the fixed cost out across two six month periods, billing monthly. So in effect, we would be paying for capacity six months in advance that we didn’t need, progressively getting closer to accurate billing.
The real problem came about ten months into the contract. We went over the fixed capacity. Still, no problem, right? That’s what the overage charges are for. Nope! They just switched our service off, causing us downtime.
They fixed it by manually applying a random amount of credit. Which we weren’t billed for. After that, they were really keen to negotiate a new fixed contract, even though they weren’t billing us for the overage charges.
We couldn’t figure it out at first because they were behaving very strangely about a bunch of things. Eventually we realised that there was one thing that explained all their weird behaviour: they just hadn’t implemented overage handling at all. They had no way of stopping our service from being automatically disabled when we went over our limit; the only way they could fix it was to manually apply credit; and the only way they had to bill us for the overages was to negotiate a new contract.
I’m still not certain if that was the case, but it was the only explanation we could come up with, and they were less than forthcoming about it all. The whole service was an absolute shitshow in many other ways as well; it was beta quality at best and they had no interest in fixing the issues. So can I believe they just didn’t implement overages? Yup.
Re: Is Cloudflare overcharging us for their images service?
#46I clicked assuming this was analyzing how hilariously expensive Images is compared to most of their offerings, but it's about how hilariously bad Images' payment structure is. Nice! > It’s likely that we will replace Cloudflare Images in the long run. Looking at storage costs alone, S3 would be 4 times less expensive for our use-case. Cloudflare R2 would likely be a good choice too, if you're willing to bet that the…
R2 is still more expensive than other solutions I recommend idrive
iDrive pricing seems too good to be true, their focus is clearly consumers (which they target with shady "90% off for your first year" gimmicks), and I can't find any write-ups by developers using it for real products. Can you point me to anything which supports that they're a real option for more than consumer/developer hobbyist use?
Re: Is Cloudflare overcharging us for their images service?
#47(I work on the Images product at Cloudflare) While I continue to dig in to the specifics of the billing and support issues described, I can confirm this bit from the blog post: if you stored 2 million images and delivered 1 million images, your total cost for that month for the Images product should be ~$210, not $400+ I've reached out to the author to get some additional information which will help me investigate th…
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Re: Is Cloudflare overcharging us for their images service?
#48We actually switched FROM cloudflare TO cloudinary. CF seemed cheaper, but we found the service, the dashboard, and the service to be wildly erratic. Price went all over the place, we'd get double billed, the dashboard would stop working for a week.
Maybe Cloudinary is more expensive (though not by a lot for our use case) but I can say that nobody has had to log in or think about it for months. The thing just works.
Most of the CF add-on services seem to be hobby-quality. We used to use their video stream/encoding service too but have since switched to another more robust platform.
Re: Is Cloudflare overcharging us for their images service?
#49I clicked assuming this was analyzing how hilariously expensive Images is compared to most of their offerings, but it's about how hilariously bad Images' payment structure is. Nice! > It’s likely that we will replace Cloudflare Images in the long run. Looking at storage costs alone, S3 would be 4 times less expensive for our use-case. Cloudflare R2 would likely be a good choice too, if you're willing to bet that the…
if you're willing to bet that the (inevitable?) shakedown for money once you find the limits of "unlimited egress with no fees" won't be too bad.
R2 egress is free. There's no shakedown. If you look at https://blog.cloudflare.com/introducing-r2-object-storage (the original announcement) we said many times that egress is free. That's sort of R2's whole thing!
See also: https://www.cloudflare.com/developer-platform/r2/
No egress charges
Our affordable, consistent pricing helps free up resources across your organization — and you never have to pay egress fees for data accessed from R2.
Re: Is Cloudflare overcharging us for their images service?
#50Cloudflare can kill your picture indexing by google:
https://expatcircle.com/cms/why-you-should-never-use-cloudfl...