We use the same feature on livechatinc.com and it works great. Olark has done a great job but I must say livechatinc wins my vote because you can see what people are typing before they hit "send" - its a big help in responding faster to questions.
Olark launches "Targeted Chat"
51–60 of 65 posts
Re: Olark launches "Targeted Chat"
#52I visited Olark's site today for the first time and not sure why, but oddly enough, now whenever I read my HN feed in Google Reader, my Ghostry is blocking Olark.
Olark should have nothing to do with Google Reader and HN. I wonder, what kind of cookie mess I am in.
Re: Olark launches "Targeted Chat"
#53Can you sit before your computer for 24x7? If not, please try http://acobot.com .
Re: Olark launches "Targeted Chat"
#54Or, build it yourself very easily (I did so in a weekend) using XMPP + Strophe.js: http://strophe.im/
Any interest in sharing the code?
Re: Olark launches "Targeted Chat"
#55I really love Olark, it has helped me close quite a few sales since I am always on IM. I've had the best customer interactions through their widget, pumped to try this out.
Re: Olark launches "Targeted Chat"
#56Earlier quoted context omitted.
Isn't the look of Olark customizable? I guess it depends upon how much work you want to put into it.
I started looking but didn't find much. And wasn't sure what was possible in the free tier. I'm not a big fan really of any of the support tabs and am sorry they have gained so much traction (thanks UserVoice, I guess?). But thankfully they are not present on the more legit sites.
Above the free tier you can start Olark hidden, and show it only when a "live chat" link is clicked. Shopify (one of our customers) does just this.
Re: Olark launches "Targeted Chat"
#57For some reason, Olark tabs really bug me as a user. They seem extremely intrusive and distracting sliding in on every page and invariably blocking content.
You are not alone. I hate them with passion, just as those sticky sidebars. When I need support then I'll go looking for it. For that case, please have a visible link somewhere in the header or footer. There is absolutely no need to stick your 200x400px "SUPPORT!!!"-link into my face permanently. Many of them even perform idiotic gymnastics during scrolling or accidental mouseovers, in order to maximize the distracti…
You can hide the widget by default and then show it with javascript when the user clicks a link/image/etc.
Re: Olark launches "Targeted Chat"
#58Sounds interesting..I have come across " Nudgespot - http://www.nudgespot.com " recently. They are focused on "How to nudge window shoppers of your ecommerce site with targeted promotions to increase conversion rate".
Re: Olark launches "Targeted Chat"
#59As a customer I hate those things. Doesn't everybody?
Re: Olark launches "Targeted Chat"
#60guys I understand this site has a tendency to like all y combinator companies. But all other plyers in the space do already have that feature. so this is bs.