Olark launches "Targeted Chat"
olark.com
Olark launches "Targeted Chat"
1–10 of 65 posts
Re: Olark launches "Targeted Chat"
#2Olark has, by far, affected our ability to communicate with prospects. Instead of sitting in the dark, passively mulling over Analytics numbers, we can put our finger on the pulse of a potential customer. We have several productive chats per day; if nothing else, they reinforce the decisions we're making, or provide great feedback on what we can do better.
Re: Olark launches "Targeted Chat"
#3Reminds me of LiveZilla's visitor monitoring.
It's a pity I had to give up LiveZilla because of its terrible UX.
Re: Olark launches "Targeted Chat"
#4Olark has, by far, affected our ability to communicate with prospects. Instead of sitting in the dark, passively mulling over Analytics numbers, we can put our finger on the pulse of a potential customer. We have several productive chats per day; if nothing else, they reinforce the decisions we're making, or provide great feedback on what we can do better.
Thanks :-). What can we do to make Olark even better for you?
Re: Olark launches "Targeted Chat"
#5Looks great! Somewhat similar to what intercom.io is doing, but I think Olark is further ahead on the chat technology. I'll be interesting to see how this sector plays out!
Re: Olark launches "Targeted Chat"
#6Is this just proactive chat which snapengage already offers?
Re: Olark launches "Targeted Chat"
#7Olark has, by far, affected our ability to communicate with prospects. Instead of sitting in the dark, passively mulling over Analytics numbers, we can put our finger on the pulse of a potential customer. We have several productive chats per day; if nothing else, they reinforce the decisions we're making, or provide great feedback on what we can do better.
It warms my heart to hear that :) Chat has built so many relationships for us too, and you just get much richer feedback (or praise!) from a "real" back-and-forth discussion with a customer.
Re: Olark launches "Targeted Chat"
#8Is this just proactive chat which snapengage already offers?
Good question! We already had a feature called "greeter" that was on par with snapengage's proactive chat. Targeting is something bigger.
Targeted chat lets you take a variety of actions other than just automatically starting conversations (label visitor, hide chatbox, show chatbox, route to operator/group) based on a wider variety of conditions about the user (too many to list here).
Take it for a spin and let me know if you have any more questions! Always happy to help.
Re: Olark launches "Targeted Chat"
#9Olark has, by far, affected our ability to communicate with prospects. Instead of sitting in the dark, passively mulling over Analytics numbers, we can put our finger on the pulse of a potential customer. We have several productive chats per day; if nothing else, they reinforce the decisions we're making, or provide great feedback on what we can do better.
What's your business and what kind of chats are you having?
Re: Olark launches "Targeted Chat"
#10Scaling is the issue I have with things like Olark. One-to-one chat is an expensive way to get customers. Does anyone have experiences on the effectiveness and cost of customer acquisition using something like Olark?
[Let me say I love the concept of Olark. I'm just not sure how it plays out in practice.]