Earlier quoted context omitted.
> I always want to see a page with the product details and price before I click "buy". Reducing the number of clicks is not going to make me change my decision. This is compounded by the multi-headed monster that large orgs like theirs have no choice but to become. If customers could trust that every day essentials had a relatively stable price and availability pattern like they trust from their local grocery store (…
This a million times. I swear I will never understand why Amazon's supply, organization, and pricing for household goods is such a disaster. Because their experience for mainstream books is mostly perfectly fine -- there's a single listing for each book, and the price doesn't change much, just some discount from list. It works. But for things like paper towels or Tide or whatever, it's utter chaos. Multiple listings…
The most common and irritating one I see is making a listing for a product at a low price, selling lots of said item and getting people lulled into reordering, then bump the price, change the per-order quantity, or even change the brand or product sold under that listing, 10xing your profit on residual reorders, while you relish the original deal on a new item number. Rinse and repeat.