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CrowdStrike offers a $10 apology gift card to say sorry for outage

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Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#151
post #37

This is definitely worse than no gift card. Insulting. A general maxim: When something is a big deal, your response should make a bigger deal out of it than the complaints. $10 says "We don't think this matters." Now watch as everyone explains precisely why it does. PR 101 fail.

Heh, at my last job my store was breaking all sorts of profit records and generally put every other store in the district to shame. I don't need to tell you that we worked hard for that. Corporate sent us a $25 gift card. Not for each of us, one $25 gift card for a team of 8 people. We had made well over three million in sales that year. Felt like a slap in the face for a job well done.

I hope you learned your lesson and stepped in line with other stores after that.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#152

It's a deliciously insulting amount because it's not quite enough for a meal on Uber Eats.

lol At least an Amazon gift card is near its cash value, when you account for the markup on food delivery that $10 is about 4 USD

For my region, with all the fees, it is easily negative value unless i waa going to order anyway.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#153
post #146

Earlier quoted context omitted.

> The amount of legal liability the company is going to be under will be staggering and the brand reputation is worse than worthless. Citation for legal liability Crowdstrike has? Re reputation - I've read this about all sorts of annoyances that had real economic impact, i doubt this will make crowdstrike worthless any more than: * MS became worthless after Code Red or Slammer or any of the other late 90s/early 2000s…

Crowdstrike (unless it is a front of some sort) has absolutely not resilience as these other businesses, expecially after such blunder for a "security" company

But no one was hacked? Some computers were down for a little bit, but no breach occurred, no data was trashed or leaked, no unauthorized access was gained. This wasn't a security event. In fact, for huge numbers of systems going offline is a far better alternative than say, failing open.

Look at other security related companies of similar age and entrenchedness...

Okta was breached twice by bad auth on their ticketing system. They are an auth company. This led to other hacks. They still are doing OK, with growing revenue.

Solarwinds was breached and became the attack vector for several major hacks. They are still doing OK - in fact revenue has grown since then. (although solarwinds is much older).

Cloudflare has caused major outages - their revenue has grown too.

And on and on.

Crowdstrike has had a rough 2024. They are also still the company that was called in to consult on breach after breach for the last decade+. If they get their shit together, next month at defcon Crowdstrike people will likely be drinking for free (and being the butt of some jokes). By next year few people will even remember this, and very very few will be uspet/angry about it. A huge number of affected IT people are already looking at it as "haha those guys messed up" and not even thinking about "how do we get off crowdstrike". No software is perfect, and very little of it is even any-good - people are willing to give those who make generally decent software (and have an otherwise good reputation) a lot of slack.

I could be wrong, but I really doubt this kills the company or the brand rep.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#154

Earlier quoted context omitted.

I'd wonder if this was a hack. Seems like a decent attempt at phishing. Actually that'd be far better than if it were really Crowdstrike thinking $10 would resolve this.

I think op was being cheeky. Many people uninformed on the outage assumed the CS issue was breach/hack-related. So I believe OP cleverly circled that back around to the gift card. WP.

They should have run Crowdstroke on their infrastructure

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#156

Earlier quoted context omitted.

Interesting to note the particular judge in that case: > jurors sent a note to U.S. District Judge Aileen Cannon stating “we are deadlocked. We are unable to come to a unanimous decision.” > Cannon encouraged them to continue deliberating.

In this case the judge does not seem relevant. The decision does need to be unanimous from the jury.

> The decision does need to be unanimous from the jury.

Not in civil trials.

Louisiana and Oregon didn't require unanimous juries in many criminal trials either until 2019 and 2020 respectively.

[1]: https://apnews.com/article/a4f065037299491913827b7d8eda9023

[2]: https://www.findlaw.com/litigation/filing-a-lawsuit/trial-an...

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#157
It seems to me that this is what happens when you have nobody in leadership who can do crisis management.

First thing you do in a crisis? Take a few breaths and calm down. Take the pressure off of yourself. Agree to a timeline and start gathering ideas. Brainstorm. Engage in risk assessment. Then decide, act, and re-evaluate.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#158
post #43

‘ On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”’

This shows that CrowdStrike is irredeemable.

Crowdstrike: Irredeemable just like their vouchers!

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#159

Earlier quoted context omitted.

Here's what I suspect happened: Any contract requires consideration. Without it, it's not a valid contract. It doesn't require fair consideration, so a clause giving e.g. $1 is typical for many contracts. They were nice and bumped it up to $20. I suspect your work DID belong to the company already, under work-for-hire doctrine, but an explicit contract avoids that ambiguity. Ambiguity can be bad and super-expensive,…

"Any contract requires consideration" I am not a lawyer and I don't understand this phrase. But many legal systems require that a contract is at arm's length.

The comment was US-specific. Similar doctrines are found though in Canadian, British, and continental European (though not so much in Scandinavian systems which often do allow totally one-sided contracts in the idea that promises are binding but with other limiting factors).

The idea in systems which have this rule is that contracts are exchanges of promises and there must be an exchange in order to be valid.

Re: CrowdStrike offers a $10 apology gift card to say sorry for outage

#160

Earlier quoted context omitted.

You think the $20 was consideration, and yet you think they were not paying for the code? Aren't these the same thing? > Ambiguity can be bad and super-expensive If the corporation had some ambiguity in their favor, I expect they would call it "value" and ask for as much as they could get to remove it. But if the ambiguity is in favor of an employee or client, let's remove it for a token $20. Ugly society this one is…

$20 consideration for reducing legal ambiguity around code they already own. Even if it's almost guaranteed to roll in favor of the employer, simply having to litigate it is enormously expensive. Such litigation would be detrimental to everyone but the lawyers, but that won't stop people from thinking they have a case. I'm with you, companies will always look out for their own interests, but when clarification minimi…

"Bulls do not win bullfights. People do. People do not win people fights. Lawyers do." -- Norman Augustine, "Augustine's Laws" 1985.
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