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Signs That Apple Customers Are No Longer Special

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Re: Signs That Apple Customers Are No Longer Special

#11

Post by anthonyrubin »

cosmo7 wrote: post #10
anthonyrubin wrote: post #6

Earlier quoted context omitted.

Care to elaborate?

Where to begin? * the almost total lack of development of Interface Builder * ouch Java * iPhone application approval yumminess * Hi Konfabulator! * Hi Watson!

And you believe the answer is MS?

http://www.javaworld.com/javaworld/jw-01-2001/jw-0124-iw-mss...

http://en.wikipedia.org/wiki/Stac_Electronics#Microsoft_laws...

There are countless other examples including the original versions of JScript and the burden that is IE6. This is not meant to be a defense of Apple. I was simply interested in why you believed that MS is somehow less "toxic" than Apple.

Re: Signs That Apple Customers Are No Longer Special

#12

Post by gaius »

cosmo7 wrote: post #5

The first Mac I actually owned was an SE. Since then I've owned five more Macs. I bought top-of-the-line Macs when people were telling me that Apple was about to go out of business. I developed a lot of software for the Mac. I'm all about developing for .NET now; Apple is toxic to developers.

Apple has gotten a lot better since the days they pulled crap like abandoning APIs as soon as anyone started developing on them. Remember OpenDoc? And if you think IB is stagnant, remember MPW?

Re: Signs That Apple Customers Are No Longer Special

#13

Post by Prrometheus »

Owning a mac is still a cultural statement, like an Obama bumper sticker or worrying loudly about Global Warming in public. I even know poor humanities graduate students to pony up the extra $300 for a mac, because that's what they are supposed to own. Macs are common possessions of workers of DC non-profits, despite their meager salaries. It's a token that proclaims yourself to be part of the well-educated, hip, cool culture.

Owning a PC? That would be as much of a faux pas as owning a large vehicle, working a blue collar job, living in the suburbs, or voting republican. You certainly won't improve your chances of getting invited to the cool parties by doing that.

I do admire Apple for consciously making itself into a subcultural icon. Few brands are as successful as Apple. And as they have hooked themselves up to a subculture that is ascendant, it is a good strategic move.

Edit: It is possible that in the future that Apple will make the jump like Starbucks did to be a universal brand and not just a brand of the hip subculture. I consider Starbucks to be one of the greatest marketing successes of all time; at first a cool urban delicacy, later reaching the other half: the suburbs, the parents that may send their kids to the military but never to grad school, the PC owners, the small business owner (think "Joe the Plumber", not Steve Jobs), people who never worry about "materialism" or "consumerism", the Republicans. Sarah Palin and Bono, investment bankers and environmentalists have their favorite latte. Of course, the cool hip culture tends to lead the rest, so that's a good strategic place to start.

I don't see any signs that Apple has made this jump yet. I certainly don't think my blue collar dad even considered a Mac when he bought a laptop, even though I am certain that he would have had an easier time learning its user interface.

Re: Signs That Apple Customers Are No Longer Special

#14

Post by qqq »

Prrometheus wrote: post #13

Owning a mac is still a cultural statement, like an Obama bumper sticker or worrying loudly about Global Warming in public. I even know poor humanities graduate students to pony up the extra $300 for a mac, because that's what they are supposed to own. Macs are common possessions of workers of DC non-profits, despite their meager salaries. It's a token that proclaims yourself to be part of the well-educated, hip, coo…

Some of those people, including poor people, pony up an extra $300 because they consider the value of the mac to be, say, $1000 higher. If you spend 1000 hours a year using a computer, and a mac is 50 cents an hour nicer to use, that's $500 per year.

Whatever you think of the mac experience, some people do find it significantly nicer, so for them it's worth buying.

Also, Macs don't necessarily always cost more.

Re: Signs That Apple Customers Are No Longer Special

#15

Post by nickd »

Prrometheus wrote: post #13

Owning a mac is still a cultural statement, like an Obama bumper sticker or worrying loudly about Global Warming in public. I even know poor humanities graduate students to pony up the extra $300 for a mac, because that's what they are supposed to own. Macs are common possessions of workers of DC non-profits, despite their meager salaries. It's a token that proclaims yourself to be part of the well-educated, hip, coo…

Please get over yourself. Lots of people have lots of reasons for owning whatever computer they choose. Thanks for the comical generalization though.

Re: Signs That Apple Customers Are No Longer Special

#16

Post by potatolicious »

qqq wrote: post #14
Prrometheus wrote: post #13

Owning a mac is still a cultural statement, like an Obama bumper sticker or worrying loudly about Global Warming in public. I even know poor humanities graduate students to pony up the extra $300 for a mac, because that's what they are supposed to own. Macs are common possessions of workers of DC non-profits, despite their meager salaries. It's a token that proclaims yourself to be part of the well-educated, hip, coo…

Some of those people, including poor people, pony up an extra $300 because they consider the value of the mac to be, say, $1000 higher. If you spend 1000 hours a year using a computer, and a mac is 50 cents an hour nicer to use, that's $500 per year. Whatever you think of the mac experience, some people do find it significantly nicer, so for them it's worth buying. Also, Macs don't necessarily always cost more.

I'm one anecdotal example of why Macs are sometimes worth the extra cash.

After being fed up with my old Toshiba laptop being crap, and their warranty department refusing to service (apparently bad fan bearings were "wear and tear" items), I splashed out for a top of the line MacBook Pro 2 years ago, and started experiencing problems soon after getting it - first the lid would refuse to close (the latch button got stuck), and then my HDD died. Anyhoo, long story short I sent it in twice, and in total got about 5 major parts replaced.

Rewind to 4 months ago, my machine was really on the fritz, VRAM was shot and would display random colors (textbook memory corruption). Below is everything that happened:

- Called Apple, waited - Gave the agent my info, and she immediately remarked that given my repair history I could qualify for a full replacement, and asked if I would like to proceed.

- Waited - Tier 2 listened to my problem, got me to run some diagnostics to confirm my VRAM was shot, and after a few minutes authorized a full replacement, with a brand spanking new unibody MacBook Pro. I was handed off to a replacement rep via email and the shipping label was sent to me within an hour of hanging up.

- I have some projects in the pipe that I didn't want to put on ice for too long, so I called my rep after I shipped my old laptop off to explain, he sent the new one before even confirming with UPS that my old one was on the way back to Apple.

- That was Friday, it got here Tuesday - across a national border.

On this experience alone, and contrasted with the service I've received from Toshiba and Dell, Apple has basically cemented me as a repeat customer.

Re: Signs That Apple Customers Are No Longer Special

#17

Post by Prrometheus »

qqq wrote: post #14
Prrometheus wrote: post #13

Owning a mac is still a cultural statement, like an Obama bumper sticker or worrying loudly about Global Warming in public. I even know poor humanities graduate students to pony up the extra $300 for a mac, because that's what they are supposed to own. Macs are common possessions of workers of DC non-profits, despite their meager salaries. It's a token that proclaims yourself to be part of the well-educated, hip, coo…

Some of those people, including poor people, pony up an extra $300 because they consider the value of the mac to be, say, $1000 higher. If you spend 1000 hours a year using a computer, and a mac is 50 cents an hour nicer to use, that's $500 per year. Whatever you think of the mac experience, some people do find it significantly nicer, so for them it's worth buying. Also, Macs don't necessarily always cost more.

There are also plenty of people happy to be typing their essays in Microsoft Word for the Mac, rather than Microsoft Word for the PC.
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