Earlier quoted context omitted.
My company/team has very different processes for bugs vs feature requests. If a customer opens a ticket and we determine it's a bug, we will generally fix it in the reported release and later (unless it's a security vulnerability or other major problem). But for feature requests we just tell them to submit it to a community and we evaluate it to see if it's valid and something we'd likely implement given the other wo…
Sometimes feature requests are actually bugs and can be illustrative of one not properly understanding design. But I think it is important how user feature requests are interpreted. They have a frustration that you might not be aware of but they aren't aware of all the code and constraints. It can even be in design, which is still important. Very often there is a way to resolve a feature request that is not what the…
You can have two missing features that add up to a bug in total. For example, I worked with two cloud products from the same vendor where a missing back-end HTTP feature of the CDN product interacted with a missing HTTP front-end feature of the PaaS service such that the two products that have a "natural fit" together couldn't actually be used in combination.
This made many architectures that ought to have worked a no-go, forcing customers into contorted design patterns or third-party products.
IMHO this is a bug ("Can't use your products"), but each team individually marked it as a missing feature and then they just ignored this for about three years.
Also: not enough people voted the missing features up because not enough people were using the products... because they couldn't.
I know this is a bit off-topic here, but it circles back to the "statistics is hard" intro in the original blog article. You can make catastrophic business mistakes relying on statistics you don't full understand, such as this example of "you won't get many complaints for unusable products".
You will get many complaints however for the usable products... they have users to complain.