Earlier quoted context omitted.
Unfortunately I don't think the market of third party support vendors for open source software is robust enough to have enough competitors that can provide the same quality (or at least promise of quality) as traditional vendor support from MSFT or another big company. You can say the market might emerge if the large corporations or government agencies started shifting that way and generated demand for it, but those…
Well, even now we already have Red Hat (IBM), SUSE, and Oracle providing support for enterprise customers for the Linux OS. The US government is a huge customer of Red Hat.
I do know my mother is a customer with her business