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Car dealerships revert to pens and paper after cyberattacks on software provider

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331–340 of 363 posts

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#331

Earlier quoted context omitted.

Doesn't just about everyone hate dealing with a dealership? Shouldn't it be very easy to vote to fix that in a democracy?

The percentage of people who want a law to pass is negatively correlated with the chance of it passing.

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Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#332

Earlier quoted context omitted.

Goalposts shift from > most people to > a nonzero number of Americans Holy motte and bailey, Batman.

Why don't you keep this thread on-topic, and reply to: > "Shouldn't it be very easy to vote to fix that in a democracy?"

[deleted]

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#333

Earlier quoted context omitted.

To put a finer point on it: actual experts in the study of government routinely refer to the US as a democracy. It’s absolutely not a sign of better familiarity with the topic to “correct” that usage—it’s a sign of low side of middling familiarity, specifically.

Debate whatever you want, we do not have a direct democracy, which is what most people hear when they hear "Democracy". It's Representative Democracy. Supposedly.

[deleted]

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#334

Crazy how we are talking about this like a weather event, like it's just an unfortunate outage. Cyberattacked by whom? How? What vulnerabilities allowed the intrusion and what organizational processes created those vulnerabilities? Naturally the people who know these answers are very busy today but hopefully we will hear more soon.

That probably is the better way to see it at this point. There's already enough bad actors out there that it's not really worth keeping track.

I'd be willing to bet that they have comprehensively sloppy and terrible infosec practices and that we'll never hear any details about it - most of their customers wouldn't understand, and it would only expose how bad they are at all of this if they did.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#336

Earlier quoted context omitted.

To put a finer point on it: actual experts in the study of government routinely refer to the US as a democracy. It’s absolutely not a sign of better familiarity with the topic to “correct” that usage—it’s a sign of low side of middling familiarity, specifically.

Debate whatever you want, we do not have a direct democracy, which is what most people hear when they hear "Democracy". It's Representative Democracy. Supposedly.

It's a federated representative democracy with some issues, some of the components of which have some level of direct democracy.

It is also a republic. It could be a republic even if it was a pure direct democracy somehow without "issues" - in fact I struggle to see how a direct democracy without issues could be something other than a republic.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#337

Earlier quoted context omitted.

My entrepreneurial mind immediately thinks: Let's create a better solution to revolutionize this industry and make the old, expensive incumbents obsolete. We can drive to the affected car dealers and migrate them one by one. Of course, I'm not going to do it and it's probably extremely hard :)

It is extremely hard! Dealerships don't make most of their money (or any money, really) selling cars. They make their money from service, and selling info to 3rd parties (ever notice when you buy a new car, you will receive mail from SirusXM for a year after). In order for this to work, their systems are all tightly integrated. When you buy a new car, the dealer will know when you're due for service. When you have yo…

CDK didn't just run the DMS. They operated the physical networks at the dealerships, managed the the PCs, the phone system, even leased the dealers their printers. CDK was DEEPLY integrated into the dealerships.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#338
post #248

Earlier quoted context omitted.

Dang it's a shame there's no list of features easily found on the windows or something.

All those dealerships really should have checked on HackerNews before investing in all these pointless computers I guess.

Or maybe they should manually see what they have in inventory. Why is that such a difficult thing to do? The alternative is that they can sit around with their thumbs up their asses and not sell any cars "because the puter is down."

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#339
post #52

One of the reports of this I heard was on Marketplace the other day... and the part that made me chuckle was on cursive. Pen and paper, but please no cursive: Widespread cyberattack sends car dealers back to 20th century - https://www.marketplace.org/2024/06/21/cdk-global-hack-softw... > Car dealers are a pretty big part of this economy, doing some $1.2 trillion in sales last year, according to the National Automobil…

Sorta-related: manual-transmission cars. About a year ago, my girlfriend found a VW Jetta that she liked on the BMW lot with a manual-transmission. She offered the dealership about 60% of what they were asking. The dealer strongly rejected the offer, even laughed at it. My GF and I walked away. The dealer called back a few days and accepted her original offer. They were never gonna sell that car with the manual-trans…

More likely they just had the car overpriced like what dealerships have been doing since the pandemic.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#340
post #239

Related note: car stealerships are a relic of the past. There is no reason why a middleman should exist when buying a car. Consumers should have the option to purchase directly from the manufacturer. I am personally not a fan of Tesla as a vehicle, but I admire the business model of buying directly from Tesla. Stealerships are a drain on the consumer. All that land they own can be used for productive economic activit…

> car stealerships are a relic of the past. There is no reason why a middleman should exist when buying a car. Consumers should have the option to purchase directly from the manufacturer. This is really such a classic clueless HN comment from someone who both doesn't understand business and hasn't taken the time to understand why things are done the way that they are. (My comment doesn't mean in any way that things c…

...okay, and what understanding of the business and the way things are done are you bringing to bear here? I as well don't like OPs rhetoric but if you don't have a counter why...counter?
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