Live data from Hacker News

Car dealerships revert to pens and paper after cyberattacks on software provider

apnews.com

261–270 of 363 posts

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#261

Earlier quoted context omitted.

Doesn't just about everyone hate dealing with a dealership? Shouldn't it be very easy to vote to fix that in a democracy?

I think that's true for tech savvy nerds, but my mom loves her dealership. Part of it might be the experience of leasing vs owning, where the dealership often does maintenance for free during the lease.

where the dealership often does maintenance for "free" during the lease

FTFY. She's still paying for it!

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#262

I'm reminded of the opening line of the second Mistborn novel: > I write these words in steel, for anything not set in metal cannot be trusted. The digital world feels increasingly dangerous and ephemeral. If I have something written with ink on paper I have certain guarantees: I know that it's accessible even if the power is completely out. I know that it won't randomly get deleted if my hard drive suddenly dies. I…

Flood and fire are only getting more and more common.

Sure, but at least then your options are limited to existence or destruction, and you still have to have physical proximity to experience either. Digital represents a third form-factor, "malformed", and physical proximity is no longer needed either to corrupt data, destroy it, or steal it (two of these three not necessarily being obvious to the owner).

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#263

Earlier quoted context omitted.

Too bad it's a Republic.

“Republic” (any system in which top-level government offices aren't personal property of the officeholder) and “Democracy” (any system in which government serves and is accountable to the general population—usually through voting on candidates and/or specific policies—rather than vice versa) are not mutually exclusive. It’s pretty common for modern Western governments to be both of (Democratic, often also Federal) Re…

To put a finer point on it: actual experts in the study of government routinely refer to the US as a democracy. It’s absolutely not a sign of better familiarity with the topic to “correct” that usage—it’s a sign of low side of middling familiarity, specifically.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#264
post #164

I worked at one of these companies catering to a large network of dealerships. Quit after 1 month. The one company I worked at was outsourcing all or most of the development work with an onshore mostly as management and a couple of devs in the US. It was a massive shit show. - Tests? Useless and garbage. Only used to pump their code coverage reports to show to management - Design? Non existent and a hacked together c…

"macro service" hilarious, will most certainly use this in some future conversation at work, thanks.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#265

Related note: car stealerships are a relic of the past. There is no reason why a middleman should exist when buying a car. Consumers should have the option to purchase directly from the manufacturer. I am personally not a fan of Tesla as a vehicle, but I admire the business model of buying directly from Tesla. Stealerships are a drain on the consumer. All that land they own can be used for productive economic activit…

> There is no reason why a middleman should exist when buying a car.

There are for the politicians who benefit from the lobbying the dealerships do!

I agree with you though, I just don't love the entire model of dealerships being that some local person just wants to run their own business and this is the easiest. So little brand or experience consistency across dealerships and so much perception that the person benefiting most from your transaction is the dealership itself. I have zero interest in putting any money in some locals pocket for a car transaction, I'd really rather it all just go directly to Toyota and have Toyota keep a more consistent experience across the country.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#266
post #248

Earlier quoted context omitted.

They might have hundreds of cars and not every feature is immediately visible.

Dang it's a shame there's no list of features easily found on the windows or something.

All those dealerships really should have checked on HackerNews before investing in all these pointless computers I guess.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#267

I'm reminded of the opening line of the second Mistborn novel: > I write these words in steel, for anything not set in metal cannot be trusted. The digital world feels increasingly dangerous and ephemeral. If I have something written with ink on paper I have certain guarantees: I know that it's accessible even if the power is completely out. I know that it won't randomly get deleted if my hard drive suddenly dies. I…

> I write these words in steel, for anything not set in metal cannot be trusted.

IT needs more logging to write-once media. That's mandated for many financial businesses, but it's not widely seen elsewhere. With unchangeable logs, and the ability to re-establish databases from logs, there's a path to recovery.

And no, that does not mean emulating WORM devices on erasable hard drives.

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#269
post #13

This is what happens when a single player (CDK Global) has massive market share (90% when measured by number of vehicles sold [0] --- EDIT: this is actually the combined market share of CDK + Reynolds, who have a non-compete agreement ---). The entire industry becomes fragile to product issues and/or malicious attacks. Anti-trust is important. [0] https://casetext.com/case/loop-llc-v-cdk-global-llc-in-re-de...

why didn't Silicon Valley try to disrupt this market?

Close to this market - ShopMonkey is doing it for general garage work, and we, GlobalWorkshop, are doing it for high end/custom vehicles (restoration/restomods/small motorsport teams).

I'm pretty sure one of our recent trialling companies have been using CDK and desperate to get away from it for their restoration work.

"It hasn't been updated in years" was the quote last week..

Re: Car dealerships revert to pens and paper after cyberattacks on software provider

#270
post #221

I'm reminded of the opening line of the second Mistborn novel: > I write these words in steel, for anything not set in metal cannot be trusted. The digital world feels increasingly dangerous and ephemeral. If I have something written with ink on paper I have certain guarantees: I know that it's accessible even if the power is completely out. I know that it won't randomly get deleted if my hard drive suddenly dies. I…

I was recently looking at a 15 year old manual for an appliance. It had a sales recepit attached. Despite being put inside some papers, in a plastic case and then in a binder (kept in the closet)... the recepit just evaporated. The print is nearly invisible. Is that done on purpose?

It usually disappears way faster than that, often ater a year or two. Could be useful to photocopy. However most of warranties those days are not really longer than this ¯\_(ツ)_/¯
Post reply on HN