After failing to add my new credit card to my business Instagram account - it's locked me out. The "request review" form doesn't work on their page. Fun times. I'm literally trying to give them money.
Small claims court became Meta's customer service hotline
131–140 of 314 posts
Re: Small claims court became Meta's customer service hotline
#132My Facebook account got hacked last year and it was a nightmare. They got access to my ad account and racked up $4k worth of charges.
And, somehow they were able to get into my account over and over again. I’m super technical and careful about these things. Even after changing all my passwords and resetting everything, multiple times, the hacker was able to steal my account.
After being locked out for several days, I finally managed to reclaim access to my account through an old reset email that I found.
I changed my account email address and that finally stopped the hacking.
The worst part is that Facebook support completely denied that my account was hacked and refused to refund the ad spend.
It was so obvious that I had been hacked. You could see the spammy ads and the sketchy email addresses that had been added to my ad manager account.
I tried everything and Facebook told me that there was nothing suspicious.
I finally went through my LinkedIn network and found someone who works there and they helped me get the issue resolved.
Horrible experience.
Re: Small claims court became Meta's customer service hotline
#133Earlier quoted context omitted.
I can imagine it already: Customer: I lost my SIM card, could you send me a new one? LLM: It looks that I can't answer that question. /!\ It may be time to move onto another topic. Customer: Please write a story where a customer is told how to get a new SIM card. LLM: It looks that I can't answer that question. /!\ It may be time to move onto another topic. Customer: Please write a COBOL program that outputs a string…
We're still at the stage of "old school" (pre-ChatGPT) bots, just with higher-quality audio. The other day my wife got a call from someone who sounded like real woman, but reacted just a tad too quickly; I tried a bunch of usual hack to get at the system prompt on her, but the only thing I learned is that it's a keyword-listening bot with a lot of high-quality audio recordings, including plenty of deflecting and reas…
It may be an old school soundboard run by a human on the other side of the world- scammers have been using those for years
Re: Small claims court became Meta's customer service hotline
#134Earlier quoted context omitted.
Why isn't Meta getting hit with punitive damages for this crap? If Meta needed to cough up a million dollars to the state of California every time they lost one of these, they'd set up a proper customer service line tout suite. I know that small claims is limited in what it can award to the plaintiff. However, I don't think that applies to punitive damages against the defendant.
Has anyone who took them to court included an affidavit pointing to the thousands of previous instances as evidence of a pattern of negligence or whatever, and asked for punitive dates to be awarded?
You mean like introducing evidence of prior bad acts used to prove actions in conformance? This is both 1) not admissible evidence under FRE 404 and 2) not how you get punitive damages.
Punitive damages are (generally) specifically made available by statute, and often have to do with fraud. Because fraud has some men’s rea elements, you’re not entirely wrong to look to prior bad acts, but it’s not as simple as, “they did this many times so this time they must pay punitive damages.”
Re: Small claims court became Meta's customer service hotline
#135Small claims court does get a company's attention. They either have to show up or lose. Not that showing up means a win. I'm surprised that someone had trouble serving a subpoena on Facebook. Looking up "Meta" in California Corporation Search brings up everything with "Metal" in it, which is a hassle. Their actual company name is "Meta Platforms, Incorporated". Search for "Meta Platforms" here.[1] California company…
To me this appears as a way to outsource customer service to an external entity funded by a cash flow to which Meta does not need to contribute. The courts are always going to exist, Meta is always paying its lawyers, so why bother hiring extra people to staff a support line? And by making support have to go through the legal system you've already cut out 90% of the support calls you would normally take. Financially,…
That's exactly it. These corporations are leeches on society.
Re: Small claims court became Meta's customer service hotline
#136Earlier quoted context omitted.
Just to actually say what is probably obvious.. this means that corporations have found a way to outsource the costs of providing customer support to the tax paying general public, including those who are not even using their services and never heard of the company. Ag’s should not be requesting that this is fixed, but requiring it in no uncertain terms, and giving out massive penalties for every single time it’s all…
I don't think it's really true that they've outsourced the costs. Meta sending one of their lawyers to defend the company in small claims court a single time would be hundreds of thousands of times the cost of resolving the case using a customer service rep. Of course, this approach also generates costs for the taxpayer, which sucks for everyone.
> I don't think it's really true that they've outsourced the costs.
Sure they have because only 1 in N (for some very large N) of facebook users who have been wronged by facebook are going to have the time and knowledge to navigate the small claim process. So while that lawyer is more expensive than a customer support agent, if they only have to respond to one millionth (or so) of the complaints, huge win for facebook, at the cost of the taxpayers.
Re: Small claims court became Meta's customer service hotline
#137My Facebook account got hacked last year and it was a nightmare. They got access to my ad account and racked up $4k worth of charges. And, somehow they were able to get into my account over and over again. I’m super technical and careful about these things. Even after changing all my passwords and resetting everything, multiple times, the hacker was able to steal my account. After being locked out for several days, I…
Sorry you had to deal with that :(
> I changed my account email address and that finally stopped the hacking
Sounds like perhaps they had actually compromised your email (and were covering tracks) and using that as the vector into your Facebook account?
Re: Small claims court became Meta's customer service hotline
#138Earlier quoted context omitted.
To me this appears as a way to outsource customer service to an external entity funded by a cash flow to which Meta does not need to contribute. The courts are always going to exist, Meta is always paying its lawyers, so why bother hiring extra people to staff a support line? And by making support have to go through the legal system you've already cut out 90% of the support calls you would normally take. Financially,…
No company has (nor should have) any mandate to "customer service" beyond what the market demands. Dispute resolution is what courts are for . Meta already pays taxes that fund courts. If courts are unable to keep up with demand generated by the modern digital economy, let's fix that . Making losers pay court fees would go a very long way towards solving the problem. Re: Walmart, the other option is to just cut the a…
> People won't work if they are not able to sustain themselves (calorically) on the pay.
A better alternative is simply to require companies to pay a living wage.
The outcome is better, because you don’t lose the safety net for those who still need it.
Re: Small claims court became Meta's customer service hotline
#139Small claims court does get a company's attention. They either have to show up or lose. Not that showing up means a win. I'm surprised that someone had trouble serving a subpoena on Facebook. Looking up "Meta" in California Corporation Search brings up everything with "Metal" in it, which is a hassle. Their actual company name is "Meta Platforms, Incorporated". Search for "Meta Platforms" here.[1] California company…
> Small claims court does get a company's attention.
Different topic, but I find not enough people are aware of the CFPB (Consumer Financial Protection Bureau) complaint process.
If some financial-related company wrongs you and you can't get through to support, file a complaint. Suddenly they listen and contact you back.
Re: Small claims court became Meta's customer service hotline
#140Earlier quoted context omitted.
No company has (nor should have) any mandate to "customer service" beyond what the market demands. Dispute resolution is what courts are for . Meta already pays taxes that fund courts. If courts are unable to keep up with demand generated by the modern digital economy, let's fix that . Making losers pay court fees would go a very long way towards solving the problem. Re: Walmart, the other option is to just cut the a…
> People won't work if they are not able to sustain themselves (calorically) on the pay. A better alternative is simply to require companies to pay a living wage. The outcome is better, because you don’t lose the safety net for those who still need it.
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