I pretty much never use Facebook, but a while back I got restricted front the marketplace after listing a car. A boring list detailing the state of a car has to be the least offensive thing possible, so I assume some bot had an aneurism, but my appeals got denied and I was never able to find out what I supposedly did wrong. Something like this does sound like a good middle finger to them had I actually had any interest in getting it back.
Small claims court became Meta's customer service hotline
71–80 of 314 posts
Re: Small claims court became Meta's customer service hotline
#72Earlier quoted context omitted.
Just to actually say what is probably obvious.. this means that corporations have found a way to outsource the costs of providing customer support to the tax paying general public, including those who are not even using their services and never heard of the company. Ag’s should not be requesting that this is fixed, but requiring it in no uncertain terms, and giving out massive penalties for every single time it’s all…
AGs aren't dictators. They have no direct power to levy penalties. Which specific law do you think Meta is breaking here? Please to provide an exact citation.
Public nuisance. Don't bother trying to explain why some statutory language you googled and skimmed doesn't apply.
Re: Small claims court became Meta's customer service hotline
#73Earlier quoted context omitted.
Yes, the only semi-secure way to do account resets is in person and courts are one way to do that.
Probably a very secure way if it requires you to appear in person at court and provide documents proving you are who you say you are. For requests of account ownership transfer or resets, I would say this is probably the best way to go about it, as it basically prevents people operating in other countries from having a chance at taking over your account remotely by playing customer service reps, and greatly raises th…
But, conversely, it also means that people in other countries who have genuinely lost access to their account have no recourse.
Re: Small claims court became Meta's customer service hotline
#74Earlier quoted context omitted.
And what would you do when they automate the "senior-level support person agreeing" part with a script which just rejects all (or almost all) queries incoming and the corporation pockets the money? Much simpler to do, and doesn't cost them anything. In fact you just gave them 10k reasons to do that.
People would rapidly stop using it. This is obviously not a tactic I'd employ trying to resolve an issue with some shady overseas cryptocurrency exchange. It's a "I promise I'm not some fuckwit wasting your time" deposit. (You could also have the next step be arbitration if I disagree with the determination.)
> You could also have the next step be arbitration if I disagree with the determination.
Great. Now imagine that it was actually and factually a nuisance support request. It was user error and not a technical issue. (Because some percentage of fwits have access to cash.) Do you as the company keep the money, or do you give it back? Knowing that the fwit with 10k easy money will likely sue you. If you give it back you haven't really filtered much with it. If you keep it you can very easily risk more in reputational damage [1] and defence costs.
What I'm saying here is that what you are proposing is more of a liability than what it would be worth for the company.
1: Just imagine the headline: "Hear the story of this 87 year old cancer stricken grandma! Facebook banned her, took her last $10k and now they won't even respond to her messages."
Re: Small claims court became Meta's customer service hotline
#75It's ridiculous that this is necessary but I salute people for using the legal system instead of just feeling helpless.
Just to actually say what is probably obvious.. this means that corporations have found a way to outsource the costs of providing customer support to the tax paying general public, including those who are not even using their services and never heard of the company. Ag’s should not be requesting that this is fixed, but requiring it in no uncertain terms, and giving out massive penalties for every single time it’s all…
> Ag’s should not be requesting that this is fixed, but requiring it in no uncertain terms, and giving out massive penalties for every single time it’s allowed to happen.
Or just write up criminal charges and arresting the CEO of Meta the next time he sets foot in their state.
A weekend in a county jail might realign his priorities?
Re: Small claims court became Meta's customer service hotline
#76> Hundreds of thousands of people also turn to their state Attorney General’s office as some state AGs have made requests on users’ behalf — on Reddit, this is known as the “AG method.” But attorneys general across the country have been so inundated with these requests they formally asked Meta to fix their customer service, too. “We refuse to operate as the customer service representatives of your company,” a coaliti…
That's because any time people reach a terminus like this and ask social media for help, somebody always chimes in with "report to your state AG". I've seen the answer come up numerous times on reddit as the top voted solution for many different things. I'm guessing the hundreds of thousands is a combination of all states and requests over many years as well.
That seems like a good advice, and is having exactly the intended effect. That's what this system is there for.
Re: Small claims court became Meta's customer service hotline
#77Earlier quoted context omitted.
i’m pretty partial to the idea that this is not somewhere government needs to be involved
On the contrary, ensuring fair trading practices is precisely the area where government needs to be most actively involved in economic matters. What is the downside of clamping down on borderline fraud, exactly?
> What is the downside of clamping down on borderline fraud, exactly?
Fraudsters don't get rich. And more importantly, wannabe fraudsters have their dream career path cut off. It's a huge downside to them all.
Re: Small claims court became Meta's customer service hotline
#78It's ridiculous that this is necessary but I salute people for using the legal system instead of just feeling helpless.
Just to actually say what is probably obvious.. this means that corporations have found a way to outsource the costs of providing customer support to the tax paying general public, including those who are not even using their services and never heard of the company. Ag’s should not be requesting that this is fixed, but requiring it in no uncertain terms, and giving out massive penalties for every single time it’s all…
I don't think it's really true that they've outsourced the costs. Meta sending one of their lawyers to defend the company in small claims court a single time would be hundreds of thousands of times the cost of resolving the case using a customer service rep. Of course, this approach also generates costs for the taxpayer, which sucks for everyone.
Re: Small claims court became Meta's customer service hotline
#79Consumer rights have taken such a beating in the internet age. If you look at pre-internet product categories there are all kind of protections on the books like minimum warranty lengths, lemon laws, etc. Meanwhile, with software products - even very expensive ones - you're at the mercy of the vendor and their ToS. The fact that you can't even get refunds (e.g. within 15 days or something) for most software is ridicu…
don't buy them!
the idea is that you need to buy something to figure out if it works most of the time. What you are saying us that your preferred society is one in which you are not allowed to determine if something works before you buy it.
Re: Small claims court became Meta's customer service hotline
#80I had an very active artist page as a musician in several bands and projects for years. Many videos and photos and posters that I stupidly either didn't back up anywhere else, or it was scattered amongst other pages or hard drives. One day, woke up and it was all gone, the page was not there or any trace of it. I tried to find out what happened and never could and eventually gave up.