My most recent instance of this is online ordering with Dunkin’ Donuts. The app has no feedback to indicate what items are in stock, so it’s possible to order things that can’t be fulfilled. If you don’t want their substitute, the store cannot cancel the order. You have to call an 800 number and plead your case. Sure, it’s not a huge hardship, but it’s another instance of making the cancellation path more difficult t…
Dunkin's are franchises. What you're describing is an inventory cataloging issue caused by limited quality and inventory control from corporate over franchisees.
At the very least it complicates the dynamic. "Am I really hurting Dunkins or am I just ruining a small business owner that pays a crap ton of money to the franchise owner and mortgaged his house to open this little franchise of Dunkins".