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Show HN: Laudspeaker – Open-source mobile push, SMS and email automation

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Show HN: Laudspeaker – Open-source mobile push, SMS and email automation

#1
Hey HN, we are sharing again, after a year of updates!

Laudspeaker (https://laudspeaker.com/) is an open source customer engagement suite (also called marketing automation software). If you've used tools like Braze, One Signal, Airship, Iterable, Customer.io or some others, Laudspeaker is an alternative to these. Here is a quick demo: https://www.loom.com/share/4b309390ee274ea491981e1394e9abc4. And here is a link to sign up and try free (no cc needed): https://app.laudspeaker.com/signup.

Or if you prefer to just jump in, go to https://app.laudspeaker.com/login and use this test account:

  email: test94@laudspeaker.com
  pw: test93@laudspeaker.com
The main things Laudspeaker lets you do are:

1. Define 'segments': which of your users should receive messages.

2. Define 'messaging journeys': when, where and with which channels you want to reach users. Right now we support push, email, SMS, and soon we'll also include in-app messages and WhatsApp.

For example, one customer of ours runs a journey like this: "Wait for a user to complete onboarding on our mobile app, then send a welcome push. If they complete an action the next day on the app, stop sending messages, otherwise send a followup email."

There are quite a few big updates since our last Show HN (https://news.ycombinator.com/item?id=34835559):

We now have a mobile SDK for sending and receiving push notifications. We have revamped the journey builder, and made our segment builder much more comprehensive. Our application is also a lot more battle tested - we are deployed with a major fintech in Asia and are sending XX million messages a week to more than x million users.

We've seen a lot of demand from consumer focused apps and websites who find most of the existing solutions' pricing models prohibitively expensive so please reach out if that sounds like you. We have successfully migrated people over from Braze, customer io and others.

If you're interested in the mobile SdK, see our tutorial: https://laudspeaker.com/docs/getting-started/setting-up-mobi...,

and sample apps: https://github.com/laudspeaker/android-sample-app, https://github.com/laudspeaker/ios-sample-app.

Our Github is https://github.com/laudspeaker/laudspeaker. Try it out for free at https://app.laudspeaker.com/signup.

We'd love to hear your feedback and comments!

Show HN: Laudspeaker – Open-source mobile push, SMS and email automation
github.com

Re: Show HN: Laudspeaker – Open-source mobile push, SMS and email automation

#6

How is this comparable to Chatwoot, except the WABA integration?

Hey great question, a lot of services present themselves under the customer engagement banner so it can be hard to differentiate!

Chatwoot is a great tool, but is more in the customer support space. It offers a chat widget in your saas app / website and a shared interface to respond, which can then get routed via email, sms etc to the person who asked the question.

Laudspeaker is more of tool to send 1) one off messages (informational, promotional) to segments of users you define, 2) automate message sends like a drip campaign, 3) trigger automatic real-time messages based on specific activity users take in your app or site, eg on add to cart, or on sign up

The users of chatwoot would be customer support / success, the users of Laudspeaker would be growth, marketing, product

The architecture of both applications are quite different. Laudspeaker needs to be able to quickly message millions of users, ingest real time events, and create references to large sets (millions) of users.

We actually used chatwoot for support a while back, and have a customer who uses both Laudspeaker and chatwoot in production!

Re: Show HN: Laudspeaker – Open-source mobile push, SMS and email automation

#7
post #5

I do not understand the pricing or maybe the license. On the website it shows self hosting only under enterprise plan. What does it mean. Can I not self host it if I am not an enterprise?

Hey yes you can self-host for free. our small team just can't provide support for free users.

We offer enterprise level support for self-hosting users in the paid plan, and they can use future features in our ee (enterprise) folder (which is empty right now)

Re: Show HN: Laudspeaker – Open-source mobile push, SMS and email automation

#9
post #7
post #5

I do not understand the pricing or maybe the license. On the website it shows self hosting only under enterprise plan. What does it mean. Can I not self host it if I am not an enterprise?

Hey yes you can self-host for free. our small team just can't provide support for free users. We offer enterprise level support for self-hosting users in the paid plan, and they can use future features in our ee (enterprise) folder (which is empty right now)

I really like the 'free to use, pay for support' model.

Well done and good luck!

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