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Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

theguardian.com

41–50 of 70 posts

Re: Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

#41

I agree that the 20E charge to print a paper ticket seems excessive, but I'm not sure about the bag fees. I know it's a bit annoying to get nickle and dimed for everything, but on the other hand it makes sense to only charge passengers for the services they need.

Just checkin for free on your phone and use your phone as a ticket. I fly with Ryanair often enough and honestly wasn't even aware there's still a fee like that.

Re: Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

#42
It would be much better if they just had a streamlined process for charging for larger bags at the airport, and if the fee were roughly the same whether done in advance or not.

As it stands, forgetting that Wizz Air requires bags 6cm smaller than easyJet and then getting told you can either pay more than your ticket cost originally or go home, but only sometimes if you get "caught", is just a bit... I dunno, uncivilized, I guess?

If you make it say, £15 in advance, £20 at the airport, that is enough to encourage people to do it in advance as long as bags are all checked, you don't need to be punitive.

Re: Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

#43
post #28

Earlier quoted context omitted.

> 100€ for a... piece of paper!? For having a person who could be helping someone with real issues print a piece of paper instead, yes.

I'd be more sympathetic to that view if Ryanair didn't - Prohibit showing the QR code from a PDF on your phone (it has to be printed on physical paper, or you have to use the app instead) - Make it intentionally hard/impossible to get your boarding pass bought from a third-party reseller into their first-party app In other words, my "non-real issue" was entirely manufactured by Ryanair to extract more money from me (…

To be clear, those are problems. But a fee for a boarding-pass print only exceeding the cost of the paper it’s printed on is totally reasonable.

Re: Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

#44
post #5

Earlier quoted context omitted.

It still costs fuel to carry the weight and slows down the boarding/un-boarding process. Especially if overhead bins fill up and bags need to be, chaotically, checked in at the gate since then you also need more gate attendants. Some passengers don't need anything more than the personal under seat bag for their trip. So charging for carry on bags is a logical approach if you wish to minimize the operating costs of th…

Planes are typically used for longer trips though, not for getting an ice-cream from the stand around the corner. It is reasonable to expect some baggage allowance, the whole trip rarely makes sense without it. Charging for carry-on bags is almost like charging you for the air you breathe. It is abusive, because it's basically lying about the real cost of the ticket.

RyanAir most does fairly short trips (1-2 hours), and tons of people do weekend returns and such. You don't need checked baggage for anything less than a week.

I've seen tons of people with 3 bags, huge bags, and things like that. Frustratingly, this mostly affects people like me who don't do that, because I'll be the one asked to put my relatively small backpack under the seat because they're out of space, and being close to 2 metres it's not like I have tons of space to start with. Never too happy about that.

I haven't flown in a while, but generally RyanAir has been pretty relaxed about this, probably because it's just not worth the hassle and all of that. But seriously, fuck these people and fuck their fucking bags and I don't blame RyanAir for placing some incentives to stop the excesses.

Re: Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

#45
post #6

Earlier quoted context omitted.

20€ seems almost reasonable – I think I’ve seen Ryanair charge far more than 100 at some point.

I was caught by this surprise pricing once, so I'll explain: printing a boarding pass at the airport is €20, but that's only if you have checked in online beforehand. But checking in in-person is €0 only if there's more than 2 hours left until the planned departure, it is €55 if there is less. So in practice, a lot of people end up paying €75 for something that's free when flying with other airlines. In Ryanair's def…

> But if you are booking via e.g. Kiwi.com, you will probably never visit Ryanair's site and you will miss this detail.

And that's exactly why they even do this in the first place!

They can't outright ban Kiwi.com from reselling their tickets, so they fight a proxy fight on the backs of their own customers.

I'm glad to hear that they have at least dropped their fee significantly; back when I ran into this issue, they were charging over 100€.

Re: Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

#46
post #23

Earlier quoted context omitted.

Lol they do that at Denver too. You have to be an assertive kind of personality to get thru that. Or just don’t book with one of the discount desks and stick to hertz/alamo

Never Hertz again. Not to mention their recent "stolen car" debacle, Hertz pulled their own even shadier shit on me in Washington. "Sorry, our security system was unable to verify you." No explanation of what that was, or meant, or what was being verified. Despite dozens of incident free rentals in the past, etc., no issues on my license, etc. "We are not going to be able to rent to you." Hand over my credit card and…

Hertz hurts, it’s right in the name.

Re: Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

#47
post #5
post #3

Earlier quoted context omitted.

It's about carry on bag not checked in luggage though.

It still costs fuel to carry the weight and slows down the boarding/un-boarding process. Especially if overhead bins fill up and bags need to be, chaotically, checked in at the gate since then you also need more gate attendants. Some passengers don't need anything more than the personal under seat bag for their trip. So charging for carry on bags is a logical approach if you wish to minimize the operating costs of th…

My understand of the 1960's Spanish law which applies here is that the volume of luggage that is accepted as carry-on is fixed by the aircraft manufacturer (e.g. size of the overhead bins), and not the airline: the airline cannot arbitrarily decide the max volume of carry-on that passengers are allowed to bring (and worse, cannot selectively enforce a different limit for different passengers).

I can clearly see the slippery slope if rules like this were not be enforced.

Re: Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

#48
post #44

Earlier quoted context omitted.

Planes are typically used for longer trips though, not for getting an ice-cream from the stand around the corner. It is reasonable to expect some baggage allowance, the whole trip rarely makes sense without it. Charging for carry-on bags is almost like charging you for the air you breathe. It is abusive, because it's basically lying about the real cost of the ticket.

RyanAir most does fairly short trips (1-2 hours), and tons of people do weekend returns and such. You don't need checked baggage for anything less than a week. I've seen tons of people with 3 bags, huge bags, and things like that. Frustratingly, this mostly affects people like me who don't do that, because I'll be the one asked to put my relatively small backpack under the seat because they're out of space, and being…

[deleted]

Re: Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

#49
post #11
post #6

Earlier quoted context omitted.

20€ seems almost reasonable – I think I’ve seen Ryanair charge far more than 100 at some point.

100€ for a... piece of paper!?

RyanAir's business model is hyper-aggressive penny-pinching on basically everything that allows pinching pennies.

The costs are so high because they want to really really disincentive people from using staff for this kind of thing, so on average they won't have to hire as much staff.

This is one reason why some RyanAir flights can be as low as €20 (whereas e.g. KLM is €200 for a similar or identical flight).

On bigger airports it's not a huge problem because you can typically use the machines, which are free.

Re: Spain fines budget airlines €150M over 'abusive' cabin bag and seat charges

#50
post #6

Earlier quoted context omitted.

20€ seems almost reasonable – I think I’ve seen Ryanair charge far more than 100 at some point.

Ryanair doesn’t allow you to login online for printing tickets with just PNR - they require email for 2fa. Which you don’t get when booking via third party. Got caught by this while travelling with a party of 6. €120 down the drain. Third party sheds any responsibility.

Ryanair is basically a criminal operation, they should be wiped out from the face of Earth.
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