41–50 of 250 posts
I have to admit at least Google handled the Stadia well in this regard. The money just got refunded to me without me taking any action at all.
Both were pretty lame tbh. What would be ideal is to open up devices to be flashed with custom FW or OS installs and some rudimentary docs on doing so. That would be enough for the community to run with it if there is sufficient demand and value.
Are they just banking on people not caring enough or knowing about the refund process? Clearly it can't be better off for them to refund hundreds of thousands maybe even 1m+ people. We need laws that step in to make this impossible. Hardware should be designed so that it can be reused. Make it so that people can just reflash the memory at a minimum. There's no reason for something like this to become e-waste. And the…
Full refunds no questions asked will still only get some small percentage, most people don't take the time and just toss it.
If every customer is entitled to a refund then why isn't it automatic and automated? There needs to be a term for this kind of malicious refund policy that does everything possible to prevent you from claiming it.
The account in another comments makes it clear why it's done like that: To get a refund you not only have to talk to support (i.e. spending quite some time in some chat interface), then escalate the issue (talking to another support agent once more) and THEN you might get your money. I guess only a very small fraction of people will do this, making it a very cheap way for Spotify to stop any negative press regarding…
What we need is a law that obliges them to issue automated refunds in cases where 100% of customers are entitled to a refund.
Are they just banking on people not caring enough or knowing about the refund process? Clearly it can't be better off for them to refund hundreds of thousands maybe even 1m+ people. We need laws that step in to make this impossible. Hardware should be designed so that it can be reused. Make it so that people can just reflash the memory at a minimum. There's no reason for something like this to become e-waste. And the…
We don’t need more laws. We need to repeal the arbitration act, and let things like this get resolved in court, where we can establish a precedent against this kind of stuff.
Earlier quoted context omitted.
Both were pretty lame tbh. What would be ideal is to open up devices to be flashed with custom FW or OS installs and some rudimentary docs on doing so. That would be enough for the community to run with it if there is sufficient demand and value.
Stadia controllers got to be reflashed as standard Bluetooth controllers. I still use mine.
Spotify has taken something that could be used generically too, and just decided to brick it.
Insert something about product and consumers and how its all just some big money game or something somewhere :D
Also, there are privacy issues:
Earlier quoted context omitted.
Both were pretty lame tbh. What would be ideal is to open up devices to be flashed with custom FW or OS installs and some rudimentary docs on doing so. That would be enough for the community to run with it if there is sufficient demand and value.
Stadia controllers got to be reflashed as standard Bluetooth controllers. I still use mine.
Earlier quoted context omitted.
Stadia controllers got to be reflashed as standard Bluetooth controllers. I still use mine.
Refreshed before typing this because I realised someone might have beaten me to it! - But that's a big difference here - even though the service is gone, you got the refund and still a usable device as a controller out of it... Spotify has taken something that could be used generically too, and just decided to brick it. Insert something about product and consumers and how its all just some big money game or something…
Earlier quoted context omitted.
Both were pretty lame tbh. What would be ideal is to open up devices to be flashed with custom FW or OS installs and some rudimentary docs on doing so. That would be enough for the community to run with it if there is sufficient demand and value.
Stadia controllers got to be reflashed as standard Bluetooth controllers. I still use mine.
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