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Spotify Car Thing will be discontinued

support.spotify.com

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Re: Spotify Car Thing will be discontinued

#191

This is infuriating. I bought the CarThing for a Christmas present for someone just six months ago. I understand it was no longer supported at the time, but there is no reason why it couldn't still function as a controller, there solution is just to throw it away? Hate the PR speak here "This decision wasn't made lightly, and we want to assure you that our commitment to providing a superior listening experience remai…

When their main competitors have been streaming high res, lossless and atmos content for a while now, it’s rough to see them claim they are committed to a superior listening experience with 320kbps ogg being the best they have in 2024. Perhaps pruning projects like this helps them deliver on higher quality streams, which they have been alluding to for years now. Spotify Hifi was announced in 2021.

The fact is, 99% of people do not care about high quality audio (me included)

Re: Spotify Car Thing will be discontinued

#192
post #188

Spotify only offers chat support via its website. Attempts to receive a refund have been met with request for customer location and receipt. Support mentions the backend team will reach out by email, "after a few hours." No followup has been sent after 24 hours and requests for update. As a decade-long Spotify premium user, I am disappointed by this poor experience and wastefulness. Over the course of using their pro…

> Over the course of using their product, there have been few new, impactful features. What new features do you want for a music player? Better audio quality? More discovery features? Lower memory usage? More responsive UI?

> What new features do you want for a music player? Better audio quality? More discovery features? Lower memory usage? More responsive UI?

You just perfectly highlighted the business mindset that never fixes a goddamn thing they rushed out.

Re: Spotify Car Thing will be discontinued

#193

If anybody at Spotify with the influence to make it happen is reading this: please publish an open source firmware loader (or specs to build one, or similar) to allow community driven projects to be developed on this hardware. You'd gain a lot of good will by doing this.

If anyone at Spotify is reading this, I just cancelled my account. You guys deserve considerably less money than you have now, but this is the best I can do.

"I am very tough"

It's not a great move, but I don't think it calls for wishing harm on anyone, let alone a majority of people who at most had a hand in making something you did feel was useful enough to pay for.

It was possible to drive in silence before and it's possible now. Perhaps explore a radio station.

Re: Spotify Car Thing will be discontinued

#194
post #188

Spotify only offers chat support via its website. Attempts to receive a refund have been met with request for customer location and receipt. Support mentions the backend team will reach out by email, "after a few hours." No followup has been sent after 24 hours and requests for update. As a decade-long Spotify premium user, I am disappointed by this poor experience and wastefulness. Over the course of using their pro…

> Over the course of using their product, there have been few new, impactful features. What new features do you want for a music player? Better audio quality? More discovery features? Lower memory usage? More responsive UI?

I can think of ten thousand things I'd like the Spotify player to do.

- First of all, stop changing the layout every goddamn day

- Stop pushing podcasts

- Better 'ignore' functionality so I can listen to something without it influencing my recommendations. I know Private Mode exists but it's clumsy and all-or-nothing. I want it to be more granular and available on an as-needed basis.

- Support for player cursors, which is like 'queue', but with the ability to tell Spotify to 'resume playing from this point in the playlist'. Maybe even expand this, and add multiple simultaneous cursor support, allowing for on-demand blackout zones or something.

- Bring back the 30 second press-to-hold song preview. Removing this feature was a crime. "low usage" my ass, so what? Keep it in, you scoundrels, even the SDK still supports it.

- Support for song start/end offsets. This is the #1 most requested feature on their feedback forums, has been open for 10 years, and they only ever occasionally chime in to say "we hear you, but not right now". If the issue is legal, just say so and stop leading us all on.

- Allow me to re-order my Liked Songs.

- Do what Apple Music did and require artists upload lyrics. Partnering with Genius was a dumb move. Genius is inconsistently available, and more often than not, just straight up incorrect.

There are so many more. Their UI is just barely on the right side of acceptable and not one inch further than that. I stay on Spotify because their music discovery is really excellent, I look forward to the new recommendations from Discover Weekly and Release Radar, and I think the Spotify Wrapped is a lot of fun every year. But as a music player, it is deficient to the highest degree.

Re: Spotify Car Thing will be discontinued

#195

Earlier quoted context omitted.

If anyone at Spotify is reading this, I just cancelled my account. You guys deserve considerably less money than you have now, but this is the best I can do.

"I am very tough" It's not a great move, but I don't think it calls for wishing harm on anyone, let alone a majority of people who at most had a hand in making something you did feel was useful enough to pay for. It was possible to drive in silence before and it's possible now. Perhaps explore a radio station.

Don't denigrate him, he's done the one thing that is simultaneously most likely to affect change at a company, and also the hardest thing for an individual to do: vote with their wallet. He's right, Spotify does deserve less money for their godawful decent into the lower rungs of mediocrity.

Re: Spotify Car Thing will be discontinued

#197

It's one thing to discontinue selling the product. It's another to discontinue service (i.e. Music) to the product. Did the hardware generate a lot of support requests? Does it require too much engineering to keep secure with updates, etc.?

Seriously. I can't repeat this enough: there needs to be LEGISLATION against this. If a product needs cloud functionality to operate, there needs to be a legal minimum number of years (5?), and the company should be required to prominently advertise the length of time (so they can compete to guarantee for longer periods of time, like 10 years).

There is legislation against this in many places. I don't know if this product was offered for sale in New Zealand but if it was Spotify is in violation of the Consumer Guarantees Act and must issue a refund to all customers who request one.

Re: Spotify Car Thing will be discontinued

#198
post #188

Spotify only offers chat support via its website. Attempts to receive a refund have been met with request for customer location and receipt. Support mentions the backend team will reach out by email, "after a few hours." No followup has been sent after 24 hours and requests for update. As a decade-long Spotify premium user, I am disappointed by this poor experience and wastefulness. Over the course of using their pro…

> Over the course of using their product, there have been few new, impactful features. What new features do you want for a music player? Better audio quality? More discovery features? Lower memory usage? More responsive UI?

I find Spotify's library system deeply lacking. The only update I have seen is they changed like/dislike songs to 'hearting' songs - and they removed the default view from 'Custom Order' playlists to 'Recently Listened.'

I want control over how my library is organized and made accessible to me. Any basic library system would allow me to tag music and create ways of organizing music in a way that works for me.

For example, I can't view a catalogue of my downloaded songs - only albums and playlists.

What if I could explore music by entering a mode to listen to music as if I were at the time I was in college, considering what I was listening to then?

What if I want to listen to the music I've listened to the most- view the stats of what I listen to, like last.fm's scrobbling?

Why hasn't there been a music video made available in Spotify?

Why isn't there a way for Artists to interact with fans in a meaningful way beyond promotions? Why is there still a barrier to entry for Artists to make their music accessible to an audience- they still have to go through an costly, label-esque intermediary. Why haven't they attracted the DIY scene of bandcamp and built better goodwill?

Further, Spotify's playlist/song centric model promotes only listening to a small number of songs from a large number of artists. I wish they invested in allowing for listeners to discover music in different modalities- like enabling someone who wants to seek out and listen to a whole new album.

A common take, but their recommendations are tired and often just songs I already listen to. Why must their recommendation also be kept behind small sample sizes like the 'Discover Weekly?' Why can't I query/paginate through recommendations- such as viewing artists I might like if I like these sets of artists?

My really only options for discovery are finding music on a lucky chance on a radio- or actively clicking through "Related Artists." - or more likely, not on Spotify.

Further, I cannot get Spotify to understand that I have multiple listening profiles. I sometimes want to listen to jazz or post-rock for background music. In terms of music discovery- I want to find more in my preferred genres, and not have lofi-hip-hop interrupt my listening session. This has never been possible.

They used to support native app integrations- the only way you could use a music visualizer- not anymore.

New features I can think of- there's been the recent DJ- which is a worse version than an app that predated it, Radiant- which is more creative and does a better job at blending AI by taking the form of a robotic person who can provide weather updates.

To then hear that they are investing on building B2B software with commercializing Backstage is concerning. It further hurts their ethos to learn that they are pushing 'Ghost' artists to avoid paying royalties to deserving artists.

Re: Spotify Car Thing will be discontinued

#199
post #195

Earlier quoted context omitted.

"I am very tough" It's not a great move, but I don't think it calls for wishing harm on anyone, let alone a majority of people who at most had a hand in making something you did feel was useful enough to pay for. It was possible to drive in silence before and it's possible now. Perhaps explore a radio station.

Don't denigrate him, he's done the one thing that is simultaneously most likely to affect change at a company, and also the hardest thing for an individual to do: vote with their wallet. He's right, Spotify does deserve less money for their godawful decent into the lower rungs of mediocrity.

Meh, when I boycott a place I just revoke my money and/or review the place accurately, but I don't posture about it. When I get bad food at a restaurant, I might mention it if it's really rough and ask for something different, but I'm not going to berate the server or kitchen staff; unimaginable. People have enough shit to deal with, like fearing impending layoffs and the likelihood that because the product didn't bring in enough money, they'll be out of a job for god knows how long if they don't turn things around.

I have personal grievances with my iPad, but I'm not about to say "If anyone at Apple is listening, I hope you do worse financially".

I presume they were a bit upset and chose overly broad language, it's not a big deal either way, I don't believe they truly wanted harm on anyone, it just seemed like a silly tone to choose.

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