Citi Missed a Fat Finger

sickofparadox wrote: post #4

"You get 711 alerts, you only see 18 of them, you are like “ehh 18 alerts is pretty much the normal number,” you override them all without reading." I believe this is called an 'alert that cried wolf'.

Alarm Fatigue

Re: Citi Missed a Fat Finger

#7

Post by 1024core » Wed, May 22, 2024, 6:04 PM UTC

Don't worry, AI and LLMs will save us.

Re: Citi Missed a Fat Finger

#8

Post by thatoneguy » Wed, May 22, 2024, 6:08 PM UTC

1024core wrote: post #7

Don't worry, AI and LLMs will save us.

Wait I thought blockchain was going to save us?

Re: Citi Missed a Fat Finger

#9

Post by blackeyeblitzar » Wed, May 22, 2024, 6:08 PM UTC

sickofparadox wrote: post #4

"You get 711 alerts, you only see 18 of them, you are like “ehh 18 alerts is pretty much the normal number,” you override them all without reading." I believe this is called an 'alert that cried wolf'.

This is a phenomenon in so many different jobs, and is called “alarm fatigue”. From https://www.nytimes.com/2010/08/01/weekinreview/01wald.html:

> On Tuesday, the National Transportation Safety Board said that a crash last year on the Washington subway system that killed nine people had happened partly because train dispatchers had been ignoring 9,000 alarms per week. Air traffic controllers, nuclear plant operators, nurses in intensive-care units and others do the same.

Re: Citi Missed a Fat Finger

#10

Post by mgkimsal » Wed, May 22, 2024, 6:15 PM UTC

blackeyeblitzar wrote: post #9

sickofparadox wrote: post #4

"You get 711 alerts, you only see 18 of them, you are like “ehh 18 alerts is pretty much the normal number,” you override them all without reading." I believe this is called an 'alert that cried wolf'.

This is a phenomenon in so many different jobs, and is called “alarm fatigue”. From https://www.nytimes.com/2010/08/01/weekinreview/01wald.html : > On Tuesday, the National Transportation Safety Board said that a crash last year on the Washington subway system that killed nine people had happened partly because train dispatchers had been ignoring 9,000 alarms per week. Air traffic controllers, nuclear plant operators…

and... 'fixing' it can cause its own issues.

I've been involved in some systems that routinely spit out dozens of warnings per day. After 'fixing' some of them - maybe getting a system down to a few per week, bug reports started coming in that the system was 'broken'. Because people noticed the boxes and messages they routinely ignored were gone, and this must be a problem. Lots of re-education may need to happen on a large scale to actually 'fix' alarm fatigue across the board.