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Half of the stories about billing for unused gas are clearly just theft. Why do consumers have no recourse against companies that steal from them? If I made charges to someone's card for services that weren't rendered, I'd probably go to jail.
Rented a Hertz and got charged $90 a day for easy pass service whether I drove the car or not (I was camping for a week) and had no way of fighting the charges, some fine print tricked me. For such scams I vowed to never give my business to Hertz again. Ever.
This is a simple case where it's pretty easy to prove that they made a mistake, but I once got charged for skip the pump, despite a) i had filled in the tank, b) the tank was not even full when I picked the car. Lucky enough I always keep the pump receipts and they ended refunding me, but I'm left to wonder how many people get charged those fees and can't get them reversed
It's just an admin hassle each time.
Half of the stories about billing for unused gas are clearly just theft. Why do consumers have no recourse against companies that steal from them? If I made charges to someone's card for services that weren't rendered, I'd probably go to jail.
It's not theft. Rather just regular old big company incompetence. You're dealing with broken automated systems and an out-sourced customer support agent. Wait until LLMs arrive on the scene and further exacerbate the problem.
I really think government needs to enact laws that make companies compensate people for their time when they have to deal with bureaucratic nightmares like this. Right now companies just get to externalize the costs of their fucks ups onto everyone else.
Earlier quoted context omitted.
Small claims court. Just depends on your time value of money. Or willingness to screw with them for gigs.
I was too busy to fight it off, initially called my CC and put stop on charges. Eventually they got my money.
_Hertz_ messed up the rental dates on their end of the transaction (by multiple days, even) and would not allow me to modify or cancel the rental. I ended up disputing the charge with Expedia via an AmEx chargeback and lost.
AmEx owns 10% of Expedia.
Half of the stories about billing for unused gas are clearly just theft. Why do consumers have no recourse against companies that steal from them? If I made charges to someone's card for services that weren't rendered, I'd probably go to jail.
at what point does something like this garner class-action attention? most of the money ends up going to the lawyers, though…
Just take a look at wage theft and federal police theft stats compared with all other forms of robbery in the US - it’s out of control but the only thing that seems to get actioned on is the small shoplifting issue, not the vastly worse forms of theft (per dollar value)
It’s surprising to me how large businesses can basically steal from people like this with impunity, under the guise of some “fee.” Of course 10 years later there’s a class action lawsuit where everyone gets a check for $23 in the mail, but, at that point what’s the point?
Because overcharging someone isn't actually theft, and rarely rises to the level of fraud.
Earlier quoted context omitted.
Small claims court. Just depends on your time value of money. Or willingness to screw with them for gigs.
I was too busy to fight it off, initially called my CC and put stop on charges. Eventually they got my money.
The one that has bitten me a few times is the minimum miles fee. Rent a car at the airport because it’s cheaper than an Uber. Drive to a friends house and the vehicle never is used until return. Since it is bellow some threshold, 30 miles or so, you get charged a $15-25 fee unless you had shown a receipt for gas.