Hertz Charging a Tesla Renter for Gas Was Not an Isolated Incident
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Re: Hertz Charging a Tesla Renter for Gas Was Not an Isolated Incident
#2Half of the stories about billing for unused gas are clearly just theft. Why do consumers have no recourse against companies that steal from them? If I made charges to someone's card for services that weren't rendered, I'd probably go to jail.
Re: Hertz Charging a Tesla Renter for Gas Was Not an Isolated Incident
#3It’s surprising to me how large businesses can basically steal from people like this with impunity, under the guise of some “fee.”
Of course 10 years later there’s a class action lawsuit where everyone gets a check for $23 in the mail, but, at that point what’s the point?
Re: Hertz Charging a Tesla Renter for Gas Was Not an Isolated Incident
#4I wouldn't be surprised if other customers renting an ICE car got the EV charge, but obviously won't complain if it's cheaper.
Re: Hertz Charging a Tesla Renter for Gas Was Not an Isolated Incident
#5Half of the stories about billing for unused gas are clearly just theft. Why do consumers have no recourse against companies that steal from them? If I made charges to someone's card for services that weren't rendered, I'd probably go to jail.
It could be worse - Hertz falsely accused hundreds of people of stealing cars which lead to felonies, arrests and jail time.
https://www.npr.org/2022/12/06/1140998674/hertz-false-accusa...
Re: Hertz Charging a Tesla Renter for Gas Was Not an Isolated Incident
#6someone is overbilled... why is this hacker news?
Re: Hertz Charging a Tesla Renter for Gas Was Not an Isolated Incident
#7Half of the stories about billing for unused gas are clearly just theft. Why do consumers have no recourse against companies that steal from them? If I made charges to someone's card for services that weren't rendered, I'd probably go to jail.
It's not theft. Rather just regular old big company incompetence.
You're dealing with broken automated systems and an out-sourced customer support agent.
Wait until LLMs arrive on the scene and further exacerbate the problem.
Re: Hertz Charging a Tesla Renter for Gas Was Not an Isolated Incident
#8Half of the stories about billing for unused gas are clearly just theft. Why do consumers have no recourse against companies that steal from them? If I made charges to someone's card for services that weren't rendered, I'd probably go to jail.
It's not theft. Rather just regular old big company incompetence. You're dealing with broken automated systems and an out-sourced customer support agent. Wait until LLMs arrive on the scene and further exacerbate the problem.
It is theft too. Theft caused by incompetence and out–sourced customer support is still theft.
Re: Hertz Charging a Tesla Renter for Gas Was Not an Isolated Incident
#9Rented a Hertz and got charged $90 a day for easy pass service whether I drove the car or not (I was camping for a week) and had no way of fighting the charges, some fine print tricked me. For such scams I vowed to never give my business to Hertz again. Ever.
Re: Hertz Charging a Tesla Renter for Gas Was Not an Isolated Incident
#10Half of the stories about billing for unused gas are clearly just theft. Why do consumers have no recourse against companies that steal from them? If I made charges to someone's card for services that weren't rendered, I'd probably go to jail.
It's not theft. Rather just regular old big company incompetence. You're dealing with broken automated systems and an out-sourced customer support agent. Wait until LLMs arrive on the scene and further exacerbate the problem.
Incompetence is not a valid justification for theft