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Slack AI Training with Customer Data

slack.com

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381–390 of 426 posts

Re: Slack AI Training with Customer Data

#381

Post by Arathorn »

drcongo wrote: post #276
Arathorn wrote: post #224

Earlier quoted context omitted.

Element X is where all the effort is going, and should be working really well. How is msg handling broken?

Not the OP here, but I've tried really hard to use Element X and it crashes constantly.

i think i can count the number of crashes i've had with Element X iOS on fingers of one hand since dogfooding it since last summer (whereas classic Element iOS would crash every few days). Is this on Android or iOS? Was it a recent build? If so, which one? It really shouldn't be crashing.

Re: Slack AI Training with Customer Data

#382

Post by Arathorn »

theyinwhy wrote: post #308
Arathorn wrote: post #224

Earlier quoted context omitted.

Element X is where all the effort is going, and should be working really well. How is msg handling broken?

I need to go back to the overview whenever I receive a new message, as the reply form is broken after each message received.

Hm. is this on iOS or Android, and what version? This is first i've heard of this; it should be rock solid. Am wondering if you're stuck on an ancient version or something.

Re: Slack AI Training with Customer Data

#383

Post by goldcaddy77 »

lars_francke wrote: post #344

I contacted support to opt out.. Here is the answer. "Hi there, Thank you for reaching out to Slack support. Your opt-out request has been completed. For clarity, Slack has platform-level machine learning models for things like channel and emoji recommendations and search results. We do not build or train these models in such a way that they could learn, memorize, or be able to reproduce some part of customer data. O…

I got the same canned response. Followed up asking for more details and got crickets.

Re: Slack AI Training with Customer Data

#385

Post by niutech »

hackernewds wrote: post #160
afc wrote: post #147

Earlier quoted context omitted.

Especially when a few paragraphs below they say: > If you want to exclude your Customer Data from helping train Slack global models, you can opt out. So Customer Data is not used to train models "used broadly across all of our customers [in such a way that ...]", but... it is used to help train global models. Uh.

Why are these kinda things opt-out? And need to be discovered.. We're literally discussing switching to Teams at my company (1500 employees)

Teams is in the same AI business. Better go with open source chats: https://itsfoss.com/open-source-slack-alternative/

Re: Slack AI Training with Customer Data

#389

Post by pentaphobe »

8338550bff96 wrote: post #358
tifik wrote: post #228

Earlier quoted context omitted.

Whats baffling to me is why companies think that when they slap AI on the press release, their customers will suddenly be perfectly fine with them scraping and monetizing all of their data on an industrial scale, without even asking for permission. In a paid service. Where the service is private communication.

I am not pro-exploiting users' ignorance for their data, but I would counter this with the observation that slapping AI on product suddenly makes people care about the fact that companies are monetizing on their usage data. Monetizing on user activity data through opt-out collection is not new. Pretending that his phenomenon has anything to do with AI seems like a play for attention that exploits peoples AI fears. I'…

Sure - but isn't this a little like comparing manual wiretapping to dragnet? (Or comparing dragnet to ubiquitous scrape-and-store systems like those employed by five-eyes?)

Scale matters

Re: Slack AI Training with Customer Data

#390

Post by theshrike79 »

goldcaddy77 wrote: post #383
lars_francke wrote: post #344

I contacted support to opt out.. Here is the answer. "Hi there, Thank you for reaching out to Slack support. Your opt-out request has been completed. For clarity, Slack has platform-level machine learning models for things like channel and emoji recommendations and search results. We do not build or train these models in such a way that they could learn, memorize, or be able to reproduce some part of customer data. O…

I got the same canned response. Followed up asking for more details and got crickets.

It's not like L1 support can make official statements on their own initiative. That was written by someone higher up and they're just copypasting it to panicked customers.
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