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Slack AI Training with Customer Data

slack.com

371–380 of 426 posts

Re: Slack AI Training with Customer Data

#371
post #127

Earlier quoted context omitted.

Yep, much like just about every credit card company shares your personal information BY DEFAULT with third parties unless you explicitly opt out (this includes Chase, Amex, Capital One, but likely all others).

how do you opt out of these? I do share my data with rocket money though since there's no good alternatives :(

For Chase Personal and Amex you can opt out in the settings. When you get new credit cards these institutions have the default setting to sharing your data. For Capital One you need to call them and have a chit chat that you want to exercise the restriction advertised in their privacy policy and they'll do it for you.

PG&E has a "Do not sell my info" form.

For other institutions, go check the settings and read the privacy policies.

I don't see the point of Rocket Money. They seem like they exist to sell your info.

You should keep track of your own subscriptions. My way of doing this is to have a separate zero-annual-fee credit card ONLY for subscriptions and I never use that card for anything else. That way I can cleanly see all my subscriptions on that credit card's bill, cleanly laid out, one per line, without other junk. I can also quickly spot sudden increases in monthly charges. I also never use that card in physical stores so that reduces the chance of a fraud incident where I need to cancel that card and then update all my subscriptions.

If you want to organize it even more, get a zero-annual-fee credit card that lets you set up virtual cards. You can then categorize your subscriptions (utilities, car, cloud/API, media, memberships, etc.) and that lets you keep track of how much you're spending on each category each month.

Re: Slack AI Training with Customer Data

#372
post #142

Earlier quoted context omitted.

> We offer Customers a choice around these practices. I remembered the joke from The Hitchhiker's Guide to the Galaxy, maybe they will have a small hint in a very inconspicuous place, like inserting this into the user agreement on page 300 or so.

Never more true than with apple. Activating an iphone for example has a screen devoted to how privacy is important! It will show you literally thousands of pages of how they take privacy seriously! (and you can't say NO anywhere in the dialog, they just show you) They are normalizing "you cannot do anything", and then everyone does it.

Which third party does Apple sell your profile to or your data to?

What do they do with the content of your emails for advertising?

Which credit card networks at which retailers feed that same profile?

So it’s certainly “more true” with, well, every other vendor you can buy a phone from in a telco store or big box store.

Re: Slack AI Training with Customer Data

#374
post #56

Earlier quoted context omitted.

> They need to reword this. Whoever wrote it is a liability Sounds like it’s been written specifically to avoid liability.

I'm sure it was lawyers. It's always lawyers.

Sure lawyers wrote it but I'd bet a lot there's a product or business person standing behind the lawyer saying - "we want to do this but don't be so obvious about it because we don't want to scare users away". And so lawyers would love to be very upfront about what is happening because that's the best way to avoid liability. However, that conflicts with what the business wants, and because the lawyer will still refuse to write anything that's patently inaccurate, you end up with a weasel word salad that is ambiguous and unhelpful.

Re: Slack AI Training with Customer Data

#375
post #89
post #61

> We offer Customers a choice around these practices. If you want to exclude your Customer Data from helping train Slack global models, you can opt out. If you opt out, Customer Data on your workspace will only be used to improve the experience on your own workspace and you will still enjoy all of the benefits of our globally trained AI/ML models without contributing to the underlying models. Why would anyone not opt…

> Why would anyone not opt-out? Because you might actually want to have the best possible global models ? Think of "not opting out" as "helping them build a better product". You are already paying for that product, if there is anything you can do, for free and without any additional time investment on your side that makes their next release better, why not do it ? You gain a better product for the same price, they ge…

> Think of "not opting out" as "helping them build a better product"

Then they can simply pay me for that. I have zero interest in helping any company improve their products for free -- I need some reasonable consideration in return. For example, a percent of their revenues from products that use my data in their development. I'm totally willing to share the data with them for 2-3% of their revenues, that seems acceptable to me.

Re: Slack AI Training with Customer Data

#376
post #346

Earlier quoted context omitted.

In your experience.

The SaaS business model breaks if you go single tenant except in Fortune 500 enterprise

In your experience. I have deployed single tenant SaaS for years, very much not Fortune 500. It's really not hard to give each customer their own server.

Re: Slack AI Training with Customer Data

#377
This feels like a corporate greed play, on what should be a relatively simple chat application. Slack has quickly become just another enterprise solution in search of shareholder value at expensive of data privacy. Regulation of these companies should be more apparent to people, but sadly, is not.

I would recommend https://mattermost.com as an alternative.

Re: Slack AI Training with Customer Data

#379
post #228
post #61

> We offer Customers a choice around these practices. If you want to exclude your Customer Data from helping train Slack global models, you can opt out. If you opt out, Customer Data on your workspace will only be used to improve the experience on your own workspace and you will still enjoy all of the benefits of our globally trained AI/ML models without contributing to the underlying models. Why would anyone not opt…

Whats baffling to me is why companies think that when they slap AI on the press release, their customers will suddenly be perfectly fine with them scraping and monetizing all of their data on an industrial scale, without even asking for permission. In a paid service. Where the service is private communication.

i mean, i am in complete agreement, but at least in theory the only reason for them to add AI to the product would be to make the product better, which would give you a better product per-dollar.

Re: Slack AI Training with Customer Data

#380

I contacted support to opt out.. Here is the answer. "Hi there, Thank you for reaching out to Slack support. Your opt-out request has been completed. For clarity, Slack has platform-level machine learning models for things like channel and emoji recommendations and search results. We do not build or train these models in such a way that they could learn, memorize, or be able to reproduce some part of customer data. O…

So in otherwords: we feed our AI your data. We share that with no one else. (Wait until our next TOS update)
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