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Slack AI Training with Customer Data

slack.com

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Re: Slack AI Training with Customer Data

#231

Post by IshKebab »

guappa wrote: post #223
M4v3R wrote: post #208

Earlier quoted context omitted.

If you switch to Teams only for this reason I have some bad news for you - there’s no way Microsoft is not (or will not start in future) doing the same. And you’ll get a subpar experience with that (which is an understatement).

I think a self hosted matrix/irc/jitsi is the way to do it.

We've been using Mattermost and it works very well. Better than Slack.

The only downside is their mobile app is a bit unreliable, in that it sometimes doesn't load threads properly.

Re: Slack AI Training with Customer Data

#232

Post by BillFranklin »

Slack has been using customer data for ML for years. Look at their search feature - it uses learning to rank, a machine learning approach that tracks content, clicks etc.

It sounds like the worry is this overfit generative AI will spew out some private input verbatim… which I can see happening honestly. Look at GitHub copilot, it’s almost a copy paste machine.

Re: Slack AI Training with Customer Data

#234

Post by p1esk »

tifik wrote: post #227

Well I really hope this massively blows up in their face when all of Europe goes to work just about now, and then North America in 5-8 hours. Let's see if we have another Helldivers 2 event that makes them do a hard backpedal after losing thousands of large customers that will not under any circumstances take the chance. I have a friend with a law firm who just called me yesterday for advice as he's thinking about sw…

But you can opt out, right? So what’s the problem?

Also, is Teams (and other messengers) any different?

Re: Slack AI Training with Customer Data

#237

Post by apignotti »

p1esk wrote: post #234
tifik wrote: post #227

Well I really hope this massively blows up in their face when all of Europe goes to work just about now, and then North America in 5-8 hours. Let's see if we have another Helldivers 2 event that makes them do a hard backpedal after losing thousands of large customers that will not under any circumstances take the chance. I have a friend with a law firm who just called me yesterday for advice as he's thinking about sw…

But you can opt out, right? So what’s the problem? Also, is Teams (and other messengers) any different?

You can opt-out by manually writing an email to them. The process matters.

Re: Slack AI Training with Customer Data

#239

Post by troupo »

p1esk wrote: post #234
tifik wrote: post #227

Well I really hope this massively blows up in their face when all of Europe goes to work just about now, and then North America in 5-8 hours. Let's see if we have another Helldivers 2 event that makes them do a hard backpedal after losing thousands of large customers that will not under any circumstances take the chance. I have a friend with a law firm who just called me yesterday for advice as he's thinking about sw…

But you can opt out, right? So what’s the problem? Also, is Teams (and other messengers) any different?

> But you can opt out, right? So what’s the problem?

This thinking is the problem. "Oh, we just added your entire private/privileged/NDA/corporate information to our training set without your consent. What's the problem?"

Opt-out must be the default.

Edit: By "Opt-out must be the default." I mean: no one's data must be included until they explicitly give consent via an opt-in :)

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