I couldn't agree more. I deal with a large number of older people on a daily basis as part of my volunteer work. Getting these folk to use the Internet in any way is painful. For example, I send out these PDF reports once a week. It's the same template every time but for accounting purposes, it has to be done. I wrote a Python script to generate those for me and I stick them up on a simple website on S3. The script t…
Lately my industry has hit a new trend that I've fallen in love. Basically, each night all the departments on a live performance receive performance reports, reports listing what went well and what went wrong in the performance, as well as start times, run times, audience size, etc... In the olden days, these were posted or hand distributed. Then over time they moved to being emailed out as PDF attachments, still for…
In other words, it's not at all clear to me how additional features would help decrease email's signal-to-noise problems when users themselves choose to create the noise.