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Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

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Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#121
post #113

Earlier quoted context omitted.

[I work at Jam] We do have an internal build for Firefox.. it's coming :)

How about Safari? This would be very useful as not every developer has Apple hardware

Yes! Safari is also on the roadmap.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#123

> but the important information the engineer needed was what was actually right outside the boundary of the screenshot I took Ah ah. At one gig we had trained the users to always send a screenshot of the entire screen. People reviewing the tickets would dump them if the screenshot was cropped and the user warned: "No full screenshot, no ticket" . Why? The most important info was the time at which the error happened (…

> Why? The most important info was the time at which the error happened (which, for users who were on Windows, was in the bottom right of the screen). Except it isn't in UTC and it doesn't show an offset. Even if you stored the user's timezone, that doesn't mean that's where they were working from.

Or, some users might have hidden the taskbar, or the clock. Or have several screens, and only one of them has the clock...

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#124

> but the important information the engineer needed was what was actually right outside the boundary of the screenshot I took Ah ah. At one gig we had trained the users to always send a screenshot of the entire screen. People reviewing the tickets would dump them if the screenshot was cropped and the user warned: "No full screenshot, no ticket" . Why? The most important info was the time at which the error happened (…

For us it's not the time but the id of the thing they're working on, but users tend to like to crop to just the dialog or subsection they're having issues with.

It's infinitely easier to help the customer when we can take our own look at things.

Good tip, will pass it along to support and see what they say.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#125
Really cool product.

One of those ideas/things that seems to just be "obvious" after the fact. Especially in the realm of bug reports which are very tedious to submit.

Kinda inspiring me to try and look around me for similar problems to solve.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#126
post #113

Earlier quoted context omitted.

[I work at Jam] We do have an internal build for Firefox.. it's coming :)

How about Safari? This would be very useful as not every developer has Apple hardware

Orion could make this easier - basically a Safari fork with Chrome / FF plugin support (use it as my daily driver, pretty good and uBlock Origin in Safari? Yes please!)

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#127
post #72

Haven't heard of this before, seems very useful! God I wish there was something like this for mobile apps, though. Or a website running on the user's mobile device browser. I know Firefox Android does support extensions, but most people on Android use Chrome. And I think on iOS the browser extension situation was miserable the last time I read about it. Either way, an app would probably be the best way to do it.

Yeah! Looks like iOS safari might be the only mobile browser which supports extensions at the moment which is too bad, because the bug reporting problem is very real for mobile

Also check Orion!

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#128
post #113

Earlier quoted context omitted.

How about Safari? This would be very useful as not every developer has Apple hardware

Orion could make this easier - basically a Safari fork with Chrome / FF plugin support (use it as my daily driver, pretty good and uBlock Origin in Safari? Yes please!)

Consumer facing stuff so nobody in my use case is running much other than a few versions of Safari or Chrome on desktop or really Safari on mobile. (87-92% iOS on mobile)
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