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Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

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Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#51

Post by wjdp »

mark242 wrote: post #50

The thing I love the most about Sentry/Bugsnag/Honeycomb/etc is that it is essentially automated observability. That is, I don't need to do a huge amount of integration to have, basically, a prioritized list of bugs along with severity and overall application health. I like the idea of the browser extension being able to offer these kinds of tools where you wouldn't need to install a heavy Javascript snippet -- but I…

I see these tools as complimentary. Sometimes Sentry &al don't capture a user session (blocking, didn't consent &c) and this tool acts as a nice fallback you can instruct the user to use rather than having to explain how to open dev tools and screenshot the console.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#52

Post by nwsm »

noman-land wrote: post #21
dbarbarito wrote: post #17

Looks very useful for developers but I am not a fan of being on a website that has a keylogger installed onto it. I know this is not the first tool to do this, but the thought of every single thing I do getting stored by some third party tool is a bit scary.

Every single website is a keylogger. Act accordingly.

See: PostHog (YC W20)

https://news.ycombinator.com/item?id=22376732

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#53

Post by gbalduzzi »

mark242 wrote: post #50

The thing I love the most about Sentry/Bugsnag/Honeycomb/etc is that it is essentially automated observability. That is, I don't need to do a huge amount of integration to have, basically, a prioritized list of bugs along with severity and overall application health. I like the idea of the browser extension being able to offer these kinds of tools where you wouldn't need to install a heavy Javascript snippet -- but I…

I think they serve different purposes.

Sentry/Bugsnag etc track code errors and exception. But sometimes for an user an error is not a code exception, but the software having the wrong behaviour.

Some examples:

> "The button brings me to the wrong page"

> "I filled out the whole form but the submit button is not enabled"

> "The video should autoplay but is stuck loading"

Those things do not show up in Sentry logs.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#54

Post by vertis »

This looks really interesting, but I want to walk you through the journey I just had on your pricing page.

1. This looks really cool and it has a free tier. 2. Okay you have to pay for bug trackers...oh cool they support Linear and it's only $8. Maybe I'll just put that on my creditcard and get the founders to pay for it once it's proven itself. 3.Oh wait that's for two users and I have 2 founders (non tech), 3 techs and then 1.5 designers. Oh the business tier is $50, well I guess I'll maybe discuss it with the founders.

My contact details are on my profile if you want further feedback, I have to run to a meeting.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#55

Post by sandstrom »

Some thoughts:

- Make the scrubbed headers configurable (if it isn't already). For example, our token header is called `X-Session-Token` and is passed on every request. Would your current regex scrub this?

- Maybe clarify that the seat (pricing) is for recorders, not for people viewing them (which I think is a reasonable choice).

- Would be nice to configure auto-deletion of Jams after X days. We'd probably go with 180 days.

- Would be neat if the Sentry integration had configurable fields (at the team level set which ones are visible, and set fixed values for some of them). For example, I don't want anyone to set the project (that's the triage step in Linear), and I want only some teams to be selectable, I'd like to skip the 'effort' altogether, etc.

- Make it possible to configure the text body of the Linear issue, with placeholders for content. For example, we'd like to skip the full-screen (non-cropped), maybe show window size or add other metadata that is often relevant to us.

One question:

- For integration with Linear, you are asking for write access to the workspace. Maybe explain why that's needed, and what it means? Same for read (though this seems more reasonable, an explanation would still be useful)

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#56

Post by YetAnotherNick »

jsheard wrote: post #43
tiffanyh wrote: post #37

Too cheap. It seems extremely inexpensive. Even though it's not a direct comparison, look at https://www.hotjar.com/pricing/ (and switch to the "pay by month" pricing view)

"Suspiciously cheap" is on-brand for an ex-Cloudflare team

I would have easily paid for any of their best in class DNS, DDoS protection or CDN, but I get all of those free unmetered. Generally when this happens, I get suspicious that they are just trying to kill the competition and then increase price, but cloudflare has been free for almost like forever.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#57

Post by TacticalCoder »

> but the important information the engineer needed was what was actually right outside the boundary of the screenshot I took

Ah ah. At one gig we had trained the users to always send a screenshot of the entire screen. People reviewing the tickets would dump them if the screenshot was cropped and the user warned: "No full screenshot, no ticket".

Why? The most important info was the time at which the error happened (which, for users who were on Windows, was in the bottom right of the screen).

With the time we could look in the logs and the error/bug was usually obvious.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#58

Post by jsheard »

YetAnotherNick wrote: post #56
jsheard wrote: post #43

Earlier quoted context omitted.

"Suspiciously cheap" is on-brand for an ex-Cloudflare team

I would have easily paid for any of their best in class DNS, DDoS protection or CDN, but I get all of those free unmetered. Generally when this happens, I get suspicious that they are just trying to kill the competition and then increase price, but cloudflare has been free for almost like forever.

It's no secret that those products are free* with a big asterisk, if you hit some unspecified combination of total bandwidth usage, attracting DDoSes, serving the wrong types of files or moving too much data in regions where bandwidth is expensive then you get an email from sales asking you to pay up or leave. Even if you're on a paid plan, beyond a certain (also unspecified) amount of usage they will ask you to pay more, until you end up on an Enterprise plan where you pay-per-GB just like every other CDN.

They are currently quite generous with how much you can use for free or cheap, but the limits being so vague means they are subject to change without any transparency, potentially pulling the rug on you at any time. That's what I mean by suspiciously cheap.

Re: Show HN: A web debugger an ex-Cloudflare team has been working on for 4 years

#59

Post by alt227 »

toekneestuck wrote: post #49
alt227 wrote: post #38

I got really excited before I saw there was no firefox support. Thats a deal breaker for my team :( I really like this idea and if Firefox support was added I would purchase it in a heartbeat.

[I work at Jam] We do have an internal build for Firefox.. it's coming :)

Awesome, I will check back regularly.

This looks like one of those tools that is genuinely really useful. I would love be able to tell my users to just fireup a browser extension and record a bug, rather than having to step them through how to capture all that data manually.

Well Done!

Bookmarking this page for the futuere: https://jam.dev/docs/downloads-and-browsers/browser-support

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