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Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

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Re: Apple users are being locked out of their Apple IDs with no explanation

#21

Post by southerntofu »

a_random_canuck wrote: post #9
arthurcolle wrote: post #2

yeah this happened to me yesterday! i can still get in with passkey on my iphone but im dreading needing to go to apple store and tell them that i have been progressively getting logged out of my normal couple apple devices super weird, somethings going on

I’m betting they’ve turned on some AI “features” for detecting fraud and it’s not working out as well as promised.

This is exactly what CloudFlare and Google have been doing for a while. i meet so many tech illiterate people who "can't log in to the internet" because of some discouraging CAPTCHA or because Gmail decided that even though they knew their passwords, a phone number they haven't used in 2 years (and has probably been reallocated to someone else) is a better proof of identity.

It's a shame it's even legal to discriminate people's browsers based on shady stats and not actual abuse.

Re: Apple users are being locked out of their Apple IDs with no explanation

#24

Post by cjk2 »

Not sure if it’s a valid data point or not. I manage 7 people’s Apple ID accounts. This has happened a few times including twice last night but only on the people who use the @icloud.com as their primary email address. Assume that is related to password guessing attacks. Both addresses are in public email leak databases.

Can only advise that you should have recovery contacts and a recovery key set up in case something goes wrong.

Re: Apple users are being locked out of their Apple IDs with no explanation

#25

Post by vbezhenar »

I'm using my own domain for e-mail, but obviously I need another e-mail for registrar, hoster, etc. I used to use gmail for that, but recently switched to icloud as I thought gmail is too dangerous with Google banning people around. Seems Apple's no better.

I have no idea how to untangle this dependency chain. I'm using registrar in my country, so if everything goes wrong, I can just contact them with my ID and hopefully fix things up, but I'd prefer to have 100% reliable e-mail in the first place.

Re: Apple users are being locked out of their Apple IDs with no explanation

#28

Post by ricardbejarano »

vbezhenar wrote: post #25

I'm using my own domain for e-mail, but obviously I need another e-mail for registrar, hoster, etc. I used to use gmail for that, but recently switched to icloud as I thought gmail is too dangerous with Google banning people around. Seems Apple's no better. I have no idea how to untangle this dependency chain. I'm using registrar in my country, so if everything goes wrong, I can just contact them with my ID and hopef…

I do this with ProtonMail, that's my root email. Not for any particular security reason. It's just another email provider.

Re: Apple users are being locked out of their Apple IDs with no explanation

#29

Post by cjk2 »

Animats wrote: post #20

Apple says there is nothing wrong.[1] When your identity provider has total control over your life, and you signed away your right to sue for damages, this is what happens. [1] https://www.apple.com/support/systemstatus/

I suspect there is nothing wrong as such ie the system is working as intended. The intention is either overzealous or broken.

As for not suing them, I suspect that wouldn’t wash if you were deprived of property due to a software issue.

Re: Apple users are being locked out of their Apple IDs with no explanation

#30

Post by leptons »

Animats wrote: post #20

Apple says there is nothing wrong.[1] When your identity provider has total control over your life, and you signed away your right to sue for damages, this is what happens. [1] https://www.apple.com/support/systemstatus/

Not only does the "walled garden" keep you safe, the walls are also too tall to escape it.
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