I don't live in Seattle and I don't use that many digital holds; for me most are just video games. But recently my county library added a limit for physical holds. "Wait times" seem to be one of those Goodhart's law metrics: by capping holds, you haven't really reduced wait times, just moved most of it out of sight of the reporting API. But there's also kind of a mismatch of incentives at play here. As a patron, I re…
When a new book comes out the I know I want to read but do not wish to own for various reasons, I will generally put a hold on both physical and digital copies. Sometimes the audiobook too though that’s my least preferred way of consuming the content. Whichever comes available first is the one I will read. My library does have a holds limit but it is something like 75 items so I rarely have to think about it.
Ah, I suppose their goal is to nudge people towards cheaper physical book borrowing, not just reduce borrowing overall.