271–280 of 316 posts
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Not eat out often. Only on special occasions.
K so having bankrupted the restaurant industry, what's next?
You could double the price of a beer in NYC or Miami and people would still come.
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Some basic empathy shows that his intellectual curiosity is not worth putting stress on some dude. That worker clearly is under a lot of pressure to deliver pizzas quickly, that's why he was out the door immediately with no small talk. Think about that delivery guy's state of mind when he realizes he just received an order at rush hour at an address that's hard to reach, and if he misses it he will probably get penal…
Inspiring people to order pizza that they wouldn't otherwise was the entire point of the campaign. While I agree it made things unreasonably shitty for drivers, the customer can't really be blamed and shouldn't have to sit at home thinking "am I being a prick by making this person do their job?"
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So stupid system with no instructions on how to calibrate. How do you say someone did a better than expected job if the "baseline" is 5? If they expect the normal to be 5, why give 1-4 as options. Why not "good" and "bad" Not to mention the cultural differences between countries. While America loves being over-the-top with fake "oh you are so awesome", other countries (say Japan and the UK) are far more reserved.
I think a 3-states scale would be good. Something like “happy”, “not happy”, and ”feared for your life”. You’d want a way to identify outliers. But using a quantitative scale for this is not a good idea.
4 stars => great
3 stars => quite good
2 stars => not so good
1 star => bad
There's no score right in the middle so you can't sit on the fence (unless you ruin it by allowing half stars, Ebert style).
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You probably missed the "don't have the possibility" part of my message. Not everybody has the easy life, with their own car and the parents for safety net, but other commenter already described it much better.
Yeah but what is wrong with saying "this job isn't for them then"? If you are skilled enough to drive a car all day as a job, Amazon will happily hire you to drive a van all day, they pay much better than a local pizza delivery gig(at least here in UK, no idea about where you live obviously). Or are we really debating whether there is some extremely small subset of people who can only get a job delivering pizzas(some…
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I had I think, a related issue. I moved, need a new dentist, called one, told them I wanted to take a sleeping pill because it helps me with my anxiety from previous painful dentist visits. They said they'd have their office manager call me back. He vehemently steered me to another dentist. It was ridiculous how much corp-speak he used to try to convince me it was in my best interest. They had a 5/5 rating. I assume…
Asking someone to temporarily take on the responsibility of your medical wellbeing while admittedly being on psychotropics is a bit of an ask, isn't it?
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> Absolutely zero consideration for the possibility that the problem wasn't the staff, but the completely arbitrary 30 minute policy that couldn't possibly be consistently adhered to across thousands of franchisees without introducing significant risk to staff Could it not? I'm sure I could organise a pizza restaurant with a 99.9% success rate delivering pizzas within 30 minutes (the nationwide top- performing restau…
Or come up with a way to finish the pizza in transit that delivers an acceptable product.
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I had I think, a related issue. I moved, need a new dentist, called one, told them I wanted to take a sleeping pill because it helps me with my anxiety from previous painful dentist visits. They said they'd have their office manager call me back. He vehemently steered me to another dentist. It was ridiculous how much corp-speak he used to try to convince me it was in my best interest. They had a 5/5 rating. I assume…
You're probably reading too much into that interaction. Look for a local sedation dentistry practice. They specialize in managing patients with anxiety. Regular dentists may not be set up to handle patients with major anxiety. https://my.clevelandclinic.org/health/treatments/22275-sedat...
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My SO is a restaurant manager, and she has told me that the only reviews/ratings that have any positive effects are 5s out of 5. 4 out of 5? You might as well have put 0 or 1. It's extremely toxic.
I remember once I bought a car and the salesman said if I had any reservations about giving him a 10/10 on every question in the survey no matter what it was that I should text or call his personal phone and he'd do whatever he could to fix it, also directly saying that it's better for them to have 95% of people not fill it out at all and get 10/10 from everyone else than to have 100% completion with a single 9/10. I…
1 star reviews are mostly people pissed off for some reason, people with unreasonable expectations, or competitors trying to hurt their competition. 5 stars reviews are either zero effort reviews from people with low expectations or they are outright fake reviews from people incentivized to inflate the rating.
The 3 star reviews identify key and serious problems with the product that the customer otherwise would have liked. Usually the most information is found here. 4 star reviews identify weaknesses in the product that the customer still liked despite the drawbacks. 2 stars often are the same as 1 star but from less critical people.
The only signal I pay attention to from 1 star and 5 star reviews is if there are too many of them it's a red flag. More than 10% 1 star usually indicates a serious problem with product defects. More than 80% 5 star indicates a product that's buying fake reviews.
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I had I think, a related issue. I moved, need a new dentist, called one, told them I wanted to take a sleeping pill because it helps me with my anxiety from previous painful dentist visits. They said they'd have their office manager call me back. He vehemently steered me to another dentist. It was ridiculous how much corp-speak he used to try to convince me it was in my best interest. They had a 5/5 rating. I assume…
You're probably reading too much into that interaction. Look for a local sedation dentistry practice. They specialize in managing patients with anxiety. Regular dentists may not be set up to handle patients with major anxiety. https://my.clevelandclinic.org/health/treatments/22275-sedat...
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Yes, these ratings problems aren't new, but they are more pervasive and less useful than ever before. For my part, I just refuse to give ratings or pay attention to them. The effective binary nature of ratings (if you don't give the best one, you may as well give worst one) was the last straw for me. Ratings are a game that harms both customers and the people providing good and services.
Agreed. And because ratings are so broken, there are multiple ways to game them. In addition to rarely leaving ratings, I rarely trust the damn things either. In my opinion, ratings need to decay over time. For service workers like Uber drivers any rating >1 year old (or maybe less) should decay to 0 significance. For online retail like Amazon, maybe 2 years but not much longer than that. This not only allows people…