Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

The failure of the Domino's 30-minute delivery guarantee

thehustle.co

Post reply on HN
Print view View original

161–170 of 316 posts

Re: The failure of the Domino's 30-minute delivery guarantee

#161

Post by RavingGoat »

vrighter wrote: post #141
mlrtime wrote: post #99

Earlier quoted context omitted.

FWIW this happens even with pickup. I used to use their 7.99 pizzas a lot when money was short. Their app tells you when the pizza is ready, about 30% of the time the pizza was not ready when their app said it was. This means the workers were gaming their timing system with fake pizzas. Often times I'd be sitting in their pickup area for 20 minutes after the pizza was supposed to be done.

I think I had read once on another-site-which-shall-remain-nameless that that timer actually had nothing to do with them, and there actually wasn't a way for the employees to indicate whether it's done or delayed or anything. In other words, that timer was just bullshit.

Yeah, the timer in the app is fake.

Re: The failure of the Domino's 30-minute delivery guarantee

#162

Post by ghaff »

LocalH wrote: post #142
Aurornis wrote: post #135

Earlier quoted context omitted.

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

My SO is a restaurant manager, and she has told me that the only reviews/ratings that have any positive effects are 5s out of 5. 4 out of 5? You might as well have put 0 or 1. It's extremely toxic.

And Ebay, so 20+ years. It was either positive and A+++++ or it's effectively negative.

Re: The failure of the Domino's 30-minute delivery guarantee

#163

Post by simiones »

chii wrote: post #151
zztop44 wrote: post #46

Earlier quoted context omitted.

Do you really think it’s impossible for a manager to rate a commit or completed ticket (including taking into consideration how long it took vs how long they think it should have taken). I don’t think many software developers would want to work under such a system. Yet we build them for other people.

> Do you really think it’s impossible for a manager to rate a commit if the manager is able to know how long something would've taken, it is because the task is simple and already well specified. Therefore, the work will be similar to delivery analogy from the OP. I do believe some places (such as oracle) do this sort of rating (heard from the grapevines). However, most work i find that require a developer isn't simp…

You are misunderstanding. They are not suggesting this would be a good or objective system. The problem is that ratings for drivers/deliveries/restaurants are just as arbitrary as this. I have seen people give 1 star reviews to a restaurant saying that the food was extraordinary but the waiter told them that it is possible to tip by card without them asking.

Re: The failure of the Domino's 30-minute delivery guarantee

#164

Post by simiones »

kergonath wrote: post #117
lupusreal wrote: post #70

Earlier quoted context omitted.

Most of the general population have no idea what a normal distribution is. You have to put yourself into a common mindset to figure out the meaning of things designed for the general population. It doesn't need to be explained because half the population is too dumb to understand a written explaination anyway. 5 means they did good, anything less means you have complaints that you think are serious enough to warrant…

> Most of the general population have no idea what a normal distribution is. They have an intuitive understanding of what an average is, though. And when provided a scale the vast majority of people assume that the average is in the middle. If some smart arse grading system is not intuitively understood by someone’s customers (and seriously, people have something like 10 seconds to make that choice), it’s not the use…

No, most people when asked to rate something think back to their school days, where "has done all the work we asked for" is either the max grade (A/10/20), or just under (say, A-/9/18). So, most people give 5 stars (or more rarely 4 stars) to drivers that have met their expectations.

Re: The failure of the Domino's 30-minute delivery guarantee

#165

Post by pc86 »

tyingq wrote: post #144
Aurornis wrote: post #135

Earlier quoted context omitted.

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

> Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. Your electronic report card is now more persistent, and there's a much smaller number of companies dominating these gig industries, and they cross areas (food delivery + driving people, for example). It's not as easy to start over.

Is this necessarily a bad thing?

Do we want to make it easy for someone to "start over" when that means instead of driving bags of food around they're now driving around people?

Re: The failure of the Domino's 30-minute delivery guarantee

#166

Post by cesarb »

zilti wrote: post #35
ugur2nd wrote: post #22

Similar is the case with apps like Uber Eats and Getir. I only know that in Getir they use different algorithms with artificial intelligence to find the shortest and fastest route. I'm sure other vehicles also use it, but I haven't heard such rumors about them.

> Getir they use different algorithms with artificial intelligence to find the shortest and fastest route Were they that desperate for funding that they had to come up with some AI stuff for an already solved problem?

> Were they that desperate for funding that they had to come up with some AI stuff for an already solved problem?

Path finding is one of the classic AI research areas, back when it mostly meant making robots able to interact with their environment. Yes, it's an "already solved problem", in that we already have several good enough algorithms derived from all that AI research; but that doesn't change the fact that this is "AI stuff", and it doesn't prevent new AI approaches from being used (perhaps something based on neural networks as a path finding heuristic, since we have a lot of computing power to spare nowadays).

Re: The failure of the Domino's 30-minute delivery guarantee

#167

Post by JohnFen »

Aurornis wrote: post #135
locallost wrote: post #26

Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

Yes, these ratings problems aren't new, but they are more pervasive and less useful than ever before. For my part, I just refuse to give ratings or pay attention to them.

The effective binary nature of ratings (if you don't give the best one, you may as well give worst one) was the last straw for me. Ratings are a game that harms both customers and the people providing good and services.

Re: The failure of the Domino's 30-minute delivery guarantee

#168

Post by pc86 »

LocalH wrote: post #142
Aurornis wrote: post #135

Earlier quoted context omitted.

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

My SO is a restaurant manager, and she has told me that the only reviews/ratings that have any positive effects are 5s out of 5. 4 out of 5? You might as well have put 0 or 1. It's extremely toxic.

I remember once I bought a car and the salesman said if I had any reservations about giving him a 10/10 on every question in the survey no matter what it was that I should text or call his personal phone and he'd do whatever he could to fix it, also directly saying that it's better for them to have 95% of people not fill it out at all and get 10/10 from everyone else than to have 100% completion with a single 9/10.

I don't know if it's true or not but he told me he lost out on a $10k volume bonus because someone who was extremely happy with everything gave him 9/10 on all questions and in the comments simply put "I wouldn't change anything about my experience, it was great! But perfection is reserved for God."

I've heard this from everyone I've ever bought a car from, everyone I know who has ever been involved with that industry, etc.

Why even have surveys if the point is just to collect 100%s and not actually find things to change without taking money out of people's pockets?

Re: The failure of the Domino's 30-minute delivery guarantee

#169

Post by JohnFen »

qeternity wrote: post #30
locallost wrote: post #26

Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…

I don’t really understand why you think having financial incentives to avoid bad ratings and deliver food warm is bad?

Because it can encourage dangerous behavior.

Re: The failure of the Domino's 30-minute delivery guarantee

#170

Post by JohnFen »

John23832 wrote: post #101
xvector wrote: post #34

Earlier quoted context omitted.

[flagged]

> The vast majority of delays I've seen from these drivers is because they are (very obviously) double-apping, in which case I'm happy to have them be affected by terrible ratings. They are double-apping because you as the consumer are not actually willing to pay what it costs to have someone deliver your food to you as a job. So now you want to enact a punishment on the driver for not making you their sole focus for…

> because you as the consumer are not actually willing to pay what it costs to have someone deliver your food to you as a job.

Isn't that the fault of the businesses? People are paying what the business is charging. Are you faulting customers for not paying more than the business asks for the service?

Post reply on HN