61–70 of 77 posts
Earlier quoted context omitted.
They need to know if you had a medical condition while on the train that it was a preexisting condition to avoid any liability.
What absolute bs.
I've been trying really hard to reserve judgment on this upgrade, but since you're asking here, this is a huge step backwards in usability. The good: you've added offline maps. Unbelievable oversight from the original app. The bad: the new app completely fails for essentially all of my practical uses as a local. My most common use case for the MTA app is to look up the train schedules from whatever station I happen t…
I use an app called Closing Doors which is just train schedule with some geolocation and it's about perfect. I installed it a few months ago and yet it seems to have vanished from the Play Store?
- Going from the beta to the prod app erases all of my favorites
- many stations (like Atlantic Ave-Barclays) have to be added two or three times under favorites
- under nearby, each bus location is listed twice (one per direction, cluttering up the list)
- would love to see a view that showed me all trains from the nearest N (three? let me pick) stations, so I could decide which one to walk to — currently have to swipe/tap back and forth between multiple screens (which typically lose state/position)
- in settings, two menu items refer to AAR. I am sure 90% of the users don't know that's "Access-a-Ride"; there's also no way to turn that off for the people who don't use it
- contact us isn't integrated into SalesForce, so you have to re-enter your contact info each time, and there's no way to follow up on tickets from the app
- would be nice to have live chat to customer service (like you can via WhatsApp)
- if you enter text into the search field, then shrink the window height by dragging it to the bottom, you lose your search field contents
Product-wise, you are still structuring this around the physical infrastructure (what's at station XYZ) vs the user need (how do I get to place ABC).
Hopefully you'll bundle TrainTime in soon, as well as add OMNY card management.
It is amazing (but not surprising) that MyMTA (which is ≈6 years old) was "unmaintainble" and had to be thrown out. Can't decide if it was because the city only paid $40K/year and couldn't hire anyone good or because they paid some consultant who is friends with DOITT staff $5MM/year.
Earlier quoted context omitted.
What absolute bs.
sorry you didn't read the implied /s that I felt was absolutely unnecessary to actually type out giving readers here the benefit of the doubt that it was understood without stating the obvious. but thanks for reminding me that not everyone reads the intent
Check out the “Data Linked to You”. Why does a subway app need my health and fitness data or any of my data at all?
How can you improve software, without tracking the ever-living s*** out of your users? (How did programmers do it for the first 30-ish years? As we all know, it's impossible ...)
And selling it to the highest, second highest, third highest and lowest bidders, only then can you truly devlop a great user experience.
Shameless (in-progress) plug: https://yamtam.nyc I find the NYC public transit system to be one of the most interesting in the world. Beyond the subways and LIRR and Metro North (which are covered by the MTA's app), there are literally dozens of other transit providers: Nassau bus, red bus, Suffolk bus, NJT, PATH, HBLR, Roosevelt Island Tram, and a shocking number of smaller targeted transit providers, as well as spe…
Shameless (in-progress) plug: https://yamtam.nyc I find the NYC public transit system to be one of the most interesting in the world. Beyond the subways and LIRR and Metro North (which are covered by the MTA's app), there are literally dozens of other transit providers: Nassau bus, red bus, Suffolk bus, NJT, PATH, HBLR, Roosevelt Island Tram, and a shocking number of smaller targeted transit providers, as well as spe…
This looks _very_ similar to TFL Go [0], the equivalent app for London. That's probably a good thing, as I really like TFL Go due to its focus on showing transit information as opposed to Google/Apple Maps where that is just a layer on top of shops, restaurants, hotels, etc. [0] https://apps.apple.com/gb/app/tfl-go-live-tube-bus-rail/id14...
This looks great! But also, the UI looks a LOT like my favorite Transit app, Transit.
Yeah, it seems like they “borrowed” the UI, especially the first tab, from the best transit app out there, Transit App.
I would say the design process was almost overly user centered because I'm terrified of transit fans sometimes tbh because they are smarter than me :D
Now if I can just get to a single ticket for this trip.