Earlier quoted context omitted.
MBAs will never understand intrinsically that $1 in extra profit from a ripped-off customer is dangerous profit if that churn it increases your future CAC by more than >$1
Even if they understand that, MBA executives will be judged by profit targets hit __this year__, not when the crows come to roost 3 years from now.
This. executives are very smart and know exactly how to their incentives work. The shareholders are the ones not paying attention.