Earlier quoted context omitted.
The company targeted the poor, single mothers, reformed convicts, and other disadvantaged groups. They tend to lack the free time or guidance to navigate these situations. If this work is trivial to you, I am happy to connect you with them to provide your services.
> If this work is trivial to you, I am happy to connect you with them to provide your services It is. I won't because this isn't something I care deeply about. The question is whether they would have been better off without arbitration, and the answer is no.
I honestly can't think of a clearer example of arbitration agreements screwing people over.