"Walking every aisle is a new practice for store bosses in her area, implemented by their regional manager. It helps managers “see what your customers see,” says Hart, and pay attention to details. It also keeps her employees on their toes." I can't believe this wasn't policy already. Seems like good practice.
This would be like asking the average corporate "software development manager" to actually look at the code/product developed by his reports. Except for early stage startups where the person is truly in a player/coach role, it rarely happens.
Toyota calls it a "gemba walk" -- managers and even executives need to walk the factory floor and see problems with their own eyes, not through hearing reports.
With software, the codebase is the gemba, not the office. Managers don't need to be writing code, but they should be reading it. Otherwise it's like a production manager who has never seen the inside of their own factory.