Earlier quoted context omitted.
I have lived/worked/banked in four countries (UK, US, ES, DE). Germany is not at the cutting edge, but it is far from the worse. The interactions I have had with bureaucratic systems in Thüringen have all been entirely fine. Friendly people, clear process, done quickly. Obviously that is only an n=1. It is a rural area that is not overloaded as Berlin is. Which country would you consider "modern"? My experiences: In…
I can confirm that moving out into the bacon belt of Brandenburg drastically improved the quality of my public services interactions (as an immigrant). Getting an anmeldung done didn't require a 3 hour ordeal and the local Ausländerbehörde answers their emails. My favorite Berlin anecdote is when my wife (then girlfriend) and I first arrived in Germany, she was unemployed for the better part of a year as no-one would…
Honestly, as a native German this anecdote rather sounds like your girlfriend saw the good side of the German bureacracy (and life) (you likely haven't seen the bad side ... ;-) ): the girlfriend asked for something and got a direct honest answer. This is German directness, which I would rather consider a German virtue, but often confuses people from other countries where answers tend to be more sugar-coated.