I was helping an elderly relative who works as a translator and hasn’t touched a modern version of word in about 5 years.
They had a new computer and I got an ms office sub for them.
The poor person re-did about 4 hours of their work 3x because they couldn’t find the file MS Word had guaranteed them it had saved, so they had to start from scratch.
It did save it. In their fucking cloud and made it so opaque that the user couldn’t possibly understand wtf was happening. It took me, a tech professional a good 5 minutes to snap out of the dark pattern and realise what was going on.