51–60 of 60 posts
Devtools is a hard sell but not impossible. Unfortunately Hashicorp didn't even try. The reason selling devtools is hard is there's generally no established budget to sell into. I already have budget for various things - a vendor comes to me and tries to sell their product/tool/saas I'm looking what I can move around to afford it. If yours does a better job of something I'm already paying for, then it's the easiest s…
Companies have moved off PagerDuty? To where?
Devtools is a hard sell but not impossible. Unfortunately Hashicorp didn't even try. The reason selling devtools is hard is there's generally no established budget to sell into. I already have budget for various things - a vendor comes to me and tries to sell their product/tool/saas I'm looking what I can move around to afford it. If yours does a better job of something I'm already paying for, then it's the easiest s…
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I'm not the person you've asked, but I'm somebody who has been purchasing SaaS/software for businesses large and small for years. My take: 1. If SSO and other basic modern security features are locked into "Enterprise" pricing tiers then the service is at the bottom of the list (see: https://sso.tax ). I'd love to say instant disqualification but too many SaaS companies have it in their head that only wealthy enterpr…
Thanks for the list! For SSO, does SAML support clear your bar?
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Did they ever turn a profit?
Not sure this is so relevant. Uber only reported profit in 2023, it took 9 years for Amazon to do so. In a sense, it’s a choice.
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I suspect the reason Incident.io is now offering a pager service is selling an incident product is hard. It is a process efficiency tool (a great one) but is ultimately a luxury. All companies already have some sort of process in place even if it's terrible. But as companies don't have an existing incident vendor they're already spending on, they're also having to educate customers about the business value of the pro…
Hello: incident.io CEO here. Thank you for the kind words, it's much appreciated. I countersign your last point around business value being in incident response. There's truth to this: as with all new product categories, there's some education that needs to go along with the sale, and budget that needs to be found, that doesn't currently exist. On the whole, we haven't found this to be a large challenge so far. Most…
Just letting you know that many orgs use SSO that aren't at enterprise scale, the platforms are pretty affordable to obtain (depending on choice). Such a relatively simple to implement and valuable feature commanding the highest price tag and a bevy of features you really don't need acts as a gatekeeper for many of us.
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Hello: incident.io CEO here. Thank you for the kind words, it's much appreciated. I countersign your last point around business value being in incident response. There's truth to this: as with all new product categories, there's some education that needs to go along with the sale, and budget that needs to be found, that doesn't currently exist. On the whole, we haven't found this to be a large challenge so far. Most…
Your product looks super cool! I'd been looking at improving incident management in my org, but SSO being locked behind enterprise service levels makes it a non-starter for me. Just letting you know that many orgs use SSO that aren't at enterprise scale, the platforms are pretty affordable to obtain (depending on choice). Such a relatively simple to implement and valuable feature commanding the highest price tag and…
Could you elaborate on what you're trying to do with SSO? To clarify, you can SSO via Slack on any of our pricing plans (which in turn often SSO's with other providers). Essentially, whatever you SSO with on Slack, will work with incident.io.
If you'd like to use SAML, you can do that too, on our Pro plan and above. The only thing offered exclusively behind our Enterprise plan is SCIM.
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Your product looks super cool! I'd been looking at improving incident management in my org, but SSO being locked behind enterprise service levels makes it a non-starter for me. Just letting you know that many orgs use SSO that aren't at enterprise scale, the platforms are pretty affordable to obtain (depending on choice). Such a relatively simple to implement and valuable feature commanding the highest price tag and…
Hey there - co-founder here, thanks for the kind words, glad you like the look of it :) Could you elaborate on what you're trying to do with SSO? To clarify, you can SSO via Slack on any of our pricing plans (which in turn often SSO's with other providers). Essentially, whatever you SSO with on Slack, will work with incident.io. If you'd like to use SAML, you can do that too, on our Pro plan and above. The only thing…
https://help.incident.io/en/articles/6991102-sign-in-with-sa...
> Organisation's on our enterprise plan can enable SSO using SAML to manage access to the incident.io dashboard via an Identity Provider (IdP) like Okta.
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Hey there - co-founder here, thanks for the kind words, glad you like the look of it :) Could you elaborate on what you're trying to do with SSO? To clarify, you can SSO via Slack on any of our pricing plans (which in turn often SSO's with other providers). Essentially, whatever you SSO with on Slack, will work with incident.io. If you'd like to use SAML, you can do that too, on our Pro plan and above. The only thing…
Oh, is that so? That's great to hear! You have some outdated documentation, then. https://help.incident.io/en/articles/6991102-sign-in-with-sa... > Organisation's on our enterprise plan can enable SSO using SAML to manage access to the incident.io dashboard via an Identity Provider (IdP) like Okta.
Devtools is a hard sell but not impossible. Unfortunately Hashicorp didn't even try. The reason selling devtools is hard is there's generally no established budget to sell into. I already have budget for various things - a vendor comes to me and tries to sell their product/tool/saas I'm looking what I can move around to afford it. If yours does a better job of something I'm already paying for, then it's the easiest s…
Companies have moved off PagerDuty? To where?