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More doctors are charging fees to respond to patient messages

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Re: More doctors are charging fees to respond to patient messages

#191

Earlier quoted context omitted.

Is insurance the villain on this one of the hospital charging insurance 26k for an MRI?

Possibly all of the above. An MRI shouldn't cost $26k, even with contrast, and at a hospital. If this was non-emergency, it should have been pre-cleared with insurance per their policy.

I’m an MR tech.

You could fly to New Zealand, have a scan on a state of the art machine, get a good report, have 3 weeks holiday and fly home. You’d have heaps of money left over.

Re: More doctors are charging fees to respond to patient messages

#192

My spouse is a physician, and "patient messages" (aka "non-face-to-face" encounters) usually aren't reimbursed by insurance. Having a friendly online conversation with a patient doesn't generate the "RVUs" they need (contractually!), so time spent messaging is time taken out of their personal day on top of their regular workload. Responding to messages can also just be very difficult and time consuming. Maybe you ask…

I agree that charging a fee can be fine. For me it's often a win-win. I spend less time having to go there, and the doctor can spend less time than an in-person visit and even do it on some down-time. But it's still a service, so paying about same as a regular doctor visit (about ~$20 or so here in Norway) is fine.

My biggest gripe here is that if the doctor answers me outside office hours, an additional "emergency / inconvenience fee" is added. Like, I can't control when you answer, and I didn't choose it. If I send in something during daytime and you didn't get to it, answer me the next day, then. Or make it a choice that I want a prioritized answer so at least I decide. It's just bonkers.

Re: More doctors are charging fees to respond to patient messages

#193
post #4

Here's American health care: • I needed refills for two prescriptions that I've been taking for years. This time, for opaque reasons, I needed to talk to a doctor first. • Fine, but I couldn't accommodate an in-person check-in. I chose a "video visit" that, due to logistics, I had to do while away from home. Because they were a half-hour late, I was effectively forced to do this from the couch of a Costco floor displ…

One Medical charges $9/month (through Amazon), all video visits are free (if you click the proper link), and I've had multiple prescriptions renewed that way. Three times waited less than a minute, longest wait was 15 minutes, and the app will call you back if you wish so you don't have to keep the app open.

+1. They also will write new prescription for low-risk things. And you don't necessarily need video, they do it over messages and just ask for photos of symptoms, in some cases.

Re: More doctors are charging fees to respond to patient messages

#194

Earlier quoted context omitted.

>You have no idea what this person was being seen for. I feel fairly comfortable assuming that they were being seen for a minor-to-moderate burn.

That was the treatment received, but perhaps they were referred to the ER by EMS for smoke inhalation. I don't know either, but the broader point is that people are referred to the ED by medical professionals for seemingly minor issues all the time, and that the incentives are all lined up to treat stupid shit in the ER rather than have someone tell them to go somewhere that makes more sense.

> That was the treatment received, but perhaps they were referred to the ER by EMS for...

Isn't it CYA for any EMS to recommend you visiting the hospital, so they just say it to anyone. That allows them to later say that you failed to follow recommended advice.

Re: More doctors are charging fees to respond to patient messages

#195

My spouse is a physician, and "patient messages" (aka "non-face-to-face" encounters) usually aren't reimbursed by insurance. Having a friendly online conversation with a patient doesn't generate the "RVUs" they need (contractually!), so time spent messaging is time taken out of their personal day on top of their regular workload. Responding to messages can also just be very difficult and time consuming. Maybe you ask…

My wife works at an academic hospital and bills for messages sent through the portal. If it hasn't arrived yet, it will. Patient care specialists (nurses, physicians, etc.) are spending a ton of time everyday responding to patient "text" messages.

Re: More doctors are charging fees to respond to patient messages

#196

Getting a doctor to respond through our digital messaging platform is practically impossible. Unless you're extremely persistent and specifically ask for the doctor's input (and send 3-4 messages back and forth with the nurse, whose responses are less relevant than a google search), it's impossible. I wonder if charging for these messages will make doctors more likely to respond. I wouldn't mind a modest copay for th…

> I wonder if charging for these messages will make doctors more likely to respond.

Physicians won't see a dime of that money unless it's through RVUs and even then it's marginal at best. The real money is in procedures.

Re: More doctors are charging fees to respond to patient messages

#197

Earlier quoted context omitted.

I mean I'm not sure that you shouldn't be charged ER prices for taking an over-the-counter-treatable injury to the ER. You probably shouldn't be charged 4000 for going to the ER, but just because you didn't actually need to go to the ER doesn't mean you didn't consume ER resources (the 24/7 staffing, the intake logistics, the trauma expertise, etc). Probably the biggest surprise there is that a doctor saw you at all…

You have no idea what this person was being seen for. It is fairly common for someone to be advised to seek emergency treatment out of precaution to ensure that a minor symptom is not indicative of a severe problem. For example dizziness can be a completely nothing-burger inner ear problem treated with a bunch of motions from youtube, or it can be a stroke. The ER exists to make that distinction. Part of all those lo…

Yup, been there, done that. Many years ago I'd gone to the ER for something that ultimately didn't require an ER visit. But I'm not a doctor. I was scared, and didn't know if I needed immediate treatment or not. Much better to err on the side of assuming I do.

Insurance did try to deny coverage, but fortunately I appealed and won.

Re: More doctors are charging fees to respond to patient messages

#198

Earlier quoted context omitted.

> I wonder if charging for these messages will make doctors more likely to respond. Why would it do that? If they get money for messages sent (rather than messages sent by doctors) then some flunky can send a message and you can still be billed. Given how this sounds like a profit center, and doctors are cost centers (imagine if they needed to send more messages... now they have to pay more doctors!), I figure physic…

Interesting point. That could make for some awkward conversations if the patient thinks messages were coming from their doctor but then the director had no memory of the messages. It would also seem fraudulent to have messages signed by the doctor when it wasn’t actually sent by that doctor. I think it’s much more likely that doctors will end up sending AI-autocompleted messages that take very little time to complete…

I have not used a medical messaging system, but if it's anything like the messages my bank or my insurance company sends on their own systems then these will look much more like text messages and less like emails. No place to "sign". No need to risk it looking like fraud. As for awkward conversations, I'd be shocked if many people don't experience circumstances where their doctors act as if they don't remember previous in-person conversations. They're seeing 25 patients a day for 3 minutes at a time after all.

The standard will evolve to something like clinic staff sending the messages which will be overseen/supervised by a medical doctor (who won't be involved in composing the messages or spend any time looking at them before or after they are sent). We'll see trials where the doctor who was supposed to be keeping an eye on the messages wasn't, and some flunky kills a patient by suggesting that drinking used engine oil will cure the sniffles. Keep in mind that the messages can be sent from anywhere too, technically no need to keep that onshore. May eventually get legislation that would guarantee that, but only after a wild west period that lasts a few years.

Re: More doctors are charging fees to respond to patient messages

#199
post #17
post #9

I worked for a mature healthcare company and much of our marketing centered around healthcare provider surveys of doctors and nurses. The results were unsettling. Extremely high rates of burnout, typically due to administrative overhead. Horrifying medical error rates. Doctors should be compensated for the amount of time to send an email. Every other industry is capable of restructuring support to satisfy demand. It'…

>The real question is: what would it take for the healthcare industry to restructure itself to actually function? Strike the words "over 65" from the medicare bill.

Medicare only covers 80% and the providers are specifically prohibited from waiving that copay. Yes we need single payer but the Trojan horse of expanding Medicare to lower the age incrementally is just PR it is a way for insurers to reduce the average age of their insured cohort.

Re: More doctors are charging fees to respond to patient messages

#200

Earlier quoted context omitted.

Fighting the ER. The employee screwed up and did not go to the urgent care per policy for minor cuts. Still, it’s bad optics to fight an employee.

It’s bad optics to employ someone who doesn’t know what emergency means.

you're assuming that the employee had an urgent care center open available to them.
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