Earlier quoted context omitted.
Fake revenge porn, nearly undetectable bot creation on social media with realistic profiles (I've already seen this on HN), generated artwork passed off as originals, chatbots that replace real-time human customer service but have none of the agency... I can keep going. All of these are things that have already happened. These all were previously possible of course but now they are trivially scalable.
Most of those examples make sense, but what's this doing on your list? > chatbots that replace real-time human customer service but have none of the agency That seems good for society, even though it's bad for people employed in that specific job.
Why?
It inserts yet another layer of crap you have to fight through before you can actually get anything done with a company. The avoidance of genuine customer service has become an artform by many companies and corporations, its demise surely should be lamented. A chatbot is just another in the arsenal of weapons designed to confuse, put-off and delay the cost of having to actually provide a decent service to you customers, which should be a basic responsibility of any public-facing company.