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Meta outage

metastatus.com

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131–140 of 902 posts

Re: Meta outage

#131

Post by ceejayoz »

MIlBianco wrote: post #122
ykonstant wrote: post #78

And rather than an indication that it is not working, I was just told to login again; since the attempts were unsuccessful, I was led to reset my password. Now I have no clue if the password has been reset properly or an old one is used, or login with google is used, or if I will continue to be logged out after they fix stuff. If your service is down, please say "my service is down".

I thought I got hacked and tried to retrieve my password. Got a weird email with the same code every time from facebookmail.com

I really hate that companies do this. PayPal does it sometimes, too.

Re: Meta outage

#132

Post by Euphorbium »

They recently started demanding that I log in on a phone app, to make some choice to use messenger on ipad. That is pretty much the end of messenger for me.

Re: Meta outage

#133

Post by nso »

MandieD wrote: post #94

Special bonus: today is Super Tuesday, which is when a large number of US states have their primary elections.

I'm sure people will be able to vote even if their vacation pictures are unavailable

Re: Meta outage

#134

Post by uticus »

me: wonder if there's a problem? i'll find a status site

me 2 seconds later: nah, i'll check HN

me 5 seconds later: ahh, there it is

Re: Meta outage

#135

Post by sircastor »

I assumed it was a "me" issue. They really ought to put something on the login page. Then I found out my wife had been logged out too.

I started to go through the password reset process and that failed as well. Then I got here.

Re: Meta outage

#136

Post by _zoltan_ »

not only Facebook, Google loggeed me out as well, and had trouble logging back in. downdetector shows nicely that almost everything had a hickup. what are the chances of this?

Re: Meta outage

#137

Post by apetresc »

MandieD wrote: post #94

Special bonus: today is Super Tuesday, which is when a large number of US states have their primary elections.

Neither party's primary is in the slightest way contested, so what do you think the "bonus" is here?

Re: Meta outage

#138

Post by _yb2s »

geerlingguy wrote: post #115
ykonstant wrote: post #78

And rather than an indication that it is not working, I was just told to login again; since the attempts were unsuccessful, I was led to reset my password. Now I have no clue if the password has been reset properly or an old one is used, or login with google is used, or if I will continue to be logged out after they fix stuff. If your service is down, please say "my service is down".

I lament the fact error messages are rarely, if ever, displayed anymore. Just a generic message in its place, usually not even indicating whether it's a 'you' problem or a 'them' problem :(

It amazes me how most smartphone apps- which operate in a wireless environment of likely flaky connections, don't seem to be tested or designed at all to handle loss of connections. They tend to just become non-responsive or do erroneous things like play the first second of an audio file and then auto-pause, without reporting any errors.

Re: Meta outage

#139

Post by hnfong »

mfrommil wrote: post #39
quartz wrote: post #5

Seems like it. Pretty messy too because it sometimes pushes you to reset your password which then doesn't work so there are going to be a LOT of reset email codes floating out there.

Agreed. Probably could be a much better UX for handling a mass outage like this. Graceful, clear error messaging that FB login is down would be better than the current UI. Triggering millions of people to unnecessarily reset their password yet still be unable to login is not a great UX. This seems like one of those cases that's high impact when it does happen, never likely to occur on any given day, but likely to hap…

From a process/QA perspective I doubt this can ever be properly tested.

Sure you can set up a UX to show that the auth server is somehow down and discourage users from trying to login/reset passwords, but when shit hits the fan, you actually never know the precise error that gets thrown to the client because it could be any layer between the backend and the client that failed...

Re: Meta outage

#140

Post by drewg123 »

basch wrote: post #89

What would take Google and Facebook auth down at the same time? Coordinated 0day patch? Or is the report of Google auth being down actually tied only to meta logins?

I was wondering if Google was just melting down under a tidal wave of password reset emails from FB/IG..

My gmail seems to be working fine, both personal and work.

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