> The Dutch and Israelis are famously direct. They don’t mind confrontation, so usually speak their mind and take no offence. By contrast, East Asians are more likely to value collective harmony. This means that they avoid direct confrontation, so artfully use be more subtle and diplomatic language. I don't see how speaking your mind is confrontational or at odds with "collective harmony". Intention is all that matte…
In cultures where direct confrontation isn't accepted, intention does not matter , you simply can't do it - if someone believes that intention is all that matters, speaks their mind directly with e.g. some not-properly-veiled criticism (no matter how justified or needed), and justifies it with "I didn't aim to upset", even if they genuinely didn't aim that and everybody understands that they didn't aim to upset, they…
So that, if someone comes in and calls out nonsensical, self-destructive organizational behavior, not only are feathers ruffled up the hierarchy, but workers can get upset as well.
I wonder whether calling out a problem is a double offense towards the workers: (1) disrupting the workers' beliefs that doing what they're told is how they do a good job; (2) the upsetting fact that someone is behaving disharmoniously in calling out a problem.